Mall Patrol Guard

Mall Patrol Guard (UNIFOR TEC Security) - Part time with Benefits Join to apply for the Mall Patrol Guard (UNIFOR TEC Security) role at Cadillac Fairview. This is a unionized position; applications from internal bargaining unit members will be considered before external applications. Role Impact To patrol the whole Toronto Eaton Centre Complex, ensuring the protection of tenant employees, property, and information through enforcement of access control and property removal policies. To ensure public safety and a problem‑free shopping environment. The successful candidate must be able to work shifts including weekends, nights, and evenings. Responsibilities Respond to emergency situations, medical, criminal, hazards, etc. Follow reasonable direction from Security Dispatch with respect to attending calls for emergency or other related security details Provide CPR and First Aid as needed Enforce the Centre’s Rules & Regulations and the Trespass to Property Act. Assist with Crowd Control Perform access control, Mall lock downs and open ups Maintain a detailed memo book and prepare incident reports on all matters dealt with Man the console in office lobbies after hours or when a concierge is not available Relieve other guards when required (meal breaks, etc.) Be helpful, courteous and pleasant to tenants, patrons, and co‑workers alike Assist customers and tenants with customer service & security‑related initiatives in a professional & approachable manner Provide backup support to other guards as required Assist Police and emergency personnel (Fire Department and Ambulance Service) when required Assist management with general matters, etc. Follow security operational procedures from Fire Safety Plan and Emergency Response Plan Refer to Emergency Response Plan for specific event response procedures Follow procedures as they appear in the Standard Operating Procedures (SOPs) Conduct level and zone patrols to achieve high visibility and proactive security patrols Perform patrols of the entire Toronto Eaton Centre complex Complete guard tour patrol as assigned Key Strengths Customer service focused A standout colleague with strong interpersonal skills Able to overcome adversity and handle stressful situations with tact and diplomacy A multi‑tasker and quick learner Able to function in a fast‑paced environment Requirements Current CPR and First Aid certificates Valid Security Guard license and compliance with PSISA and its regulations, as amended from time to time Successful completion of annual Use of Force training Solid understanding of the Occupational Health & Safety Act Maintain safe working practices and demonstrate them to co‑workers Complete company mandatory training Why Join Us At Cadillac Fairview we have been transforming communities for over 50 years. We are so much more than our properties. We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development. We reward values‑based behavior and superior results with a competitive rewards package that includes best‑in‑class benefits and pension. Imagine a place where you can make a difference At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values. Aim Higher – we strive to exceed expectations Own Your Expertise – we empower ourselves and each other Collaborate Effectively – we bring the right people together to get the right results Engage with Empathy – we objectively consider the needs of others Embrace Change – we drive, learn from, and adapt to change CF is an equal‑opportunity employer and is committed to creating a diverse and inclusive environment. If you need reasonable accommodation during the recruitment, assessment, and/or selection process, please notify your CF contact or email #J-18808-Ljbffr