Copy of East Harbour- Patrol Security Guard

Copy of East Harbour
- Patrol Security Guard
**Position**: Security Guard - Patrol

**Site**: CF- East Harbour - 21 Don Roadway, Toronto, ON M4M 3P2

**City**: Toronto, ON

**Status**: Full-Time

**Hours**:Rotating Continental Nights 1900-0700

**Pay Rate**: $16.50

Are you interested in starting a career in a fast-paced and growing industry? As a provider of security services to clients with complex security needs, Paladin Security Group is offering an exciting career opportunity for you to give back to your community while developing skills for future careers. Our training programs are also a leader in the security industry, and they will help prepare you for advancements, as well as build your resume for a potential career in law enforcement.

Security guards are committed to the Manager’s brand values and deliver a consistent and superior level of customer service to tenants, guests, customers, and employees. They actively seek out opportunities to provide visible customer assistance and support. Through their professionalism, knowledge, and actions they instill a sense of customer confidence.

Security guards maintain a highly visible and reassuring presence through their assigned patrol and post duties. Security guards are the eyes and ears of the Property and they take steps to ensure that the Manager’s rules and standards for the Property are maintained. By their presence, they act as a deterrent to crime and undesired activity and help to maintain a visibly safe and welcoming environment at the Property.

**Duties & Responsibilities**:

- Providing exceptional service to enhance the customer experience; and
- Ensuring compliance with the standards, rules, and regulations at the Property.
- Be proactive in helping everyone have an outstanding customer experience at the Property;
- Perform highly visible patrols of assigned patrol areas/zones (by foot) and positively engage with tenants, guests, visitors, and employees on an ongoing basis
- Maintain strong knowledge of activities and special events at the Property and assist visitors and guests during their visit to the Property;
- Control vehicle traffic on the Property.
- Normal physical activity characterized by extended periods of walking and standing, periodic sitting, kneeling, bending, and use of basic motor skills; and
- Regular keyboarding and record-keeping in written logs required.
- Close and secure doors to prevent heat loss during colder seasons;
- Maintain compliance with and enforce property standards, rules, and regulations in a reasonable manner
- Able to use tact and diplomacy in dealings across a range of settings and situations
- Respond to medical emergencies and provide first aid, CPR, or AED support until medical professionals arrive
- Ability to maintain and enforce access control procedures
- Solid understanding of emergency and standard operating procedures
- Deal with trespassers and unauthorized persons found on the property, in a fair and safe manner, by enforcing the Trespass to Property Act
- Assist with Fire & Life Safety inspections
- Maintain a detailed memo book and prepare incident reports on all matters dealt with using standard report-writing program
- Investigate incidents and occurrences
- Draft detailed incident and occurrence reports
- Maintain the peace, safety, and security of all patrons, clients on the property
- Monitor CCTV surveillance systems
- De-escalate emergency / crisis situations
- Assist emergency and law enforcement personnel
- Line management, customer service
- Assist with daily operations as needed/required or directed.
- Other duties as outlined by management

**Qualifications**:

- Must be willing and able to stand, walk, patrol by foot and vehicle for extended periods (8-12 hours)
- Must demonstrated a high degree of professionalism
- Must have at least 1 year of prior security experience
- Experience in physical / mall security considered an asset**:

- Must have strong verbal and written communication skills
- Must have a strong command and fluency in the English language both written and verbal
- Must be able to work in a fast-paced dynamic environment both indoors and outdoors as required.
- Must be able to handle stress and pressure and make a sound decision under duress
- Must be conformable working in a busy highly populated area
- Must have a clean driver abstract
- Must demonstrate high attention to detail / observational awareness
- Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team

**Requirements**:

- Basic computer (keyboarding) skills are required;
- Knowledge of applicable federal, provincial and municipal legislation and regulations required
- Excellent people and customer service skills;
- Effective written and verbal communication skills;
- Excellent discretion and overall decision-making skills;
- Tact and diplomacy in dealings with a range of settings and situations;
- Ability to