Manager, Workforce Planner

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences. We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play. Join us. You belong at Bell. On the Consumer and Small business team you’ll work across a portfolio of brands and solutions. From Bell’s best networks for the home, the office and on the go to the member benefits at Virgin Plus to the cheap and cheerful plans at Lucky Mobile we meet the connectivity needs of all customer segments in Canada. And it’s not just the options we provide, it’s how we provide them. On this team you’ll be a part of a focus to continuously improve the customer experience, making it more seamless, intuitive and responsive. Summary The Manager, Workforce Planning will lead a team of Workforce Planners responsible for optimizing labor efficiency across retail channels. This role ensures operational excellence through effective workforce strategies, driving productivity, cost control, and alignment with business objectives. The Manager will champion change management initiatives, foster collaboration across departments, and deliver innovative solutions to improve scheduling processes and labor utilization. Key Responsibilities Lead, coach, and develop a team of Workforce Planners, fostering a culture of collaboration, accountability, and continuous improvement. Oversee workforce planning processes to ensure optimal labor allocation and adherence to budget targets. Identify and implement process improvements to enhance scheduling accuracy and efficiency. Drive adoption of new workforce management tools, processes, and best practices across retail channels. Partner with store operations, regional leadership, and corporate teams to align workforce strategies with business priorities. Prepare and present reports, insights, and recommendations to senior stakeholders. Monitor and analyze labor KPIs, identifying trends and opportunities for optimization. Ensure accurate reporting and forecasting to support strategic planning. Critical Qualifications Bilingual (English and French) required. Bachelor’s degree in Commerce, Business Administration, or equivalent. Minimum 5 years of experience in workforce planning, labor management, or retail operations, with at least 2 years in a leadership role. Strong understanding of workforce optimization techniques and scheduling best practices. Proven experience in change management and process improvement initiatives. Excellent leadership, communication, and interpersonal skills with the ability to influence at all levels. Advanced proficiency in Microsoft Excel and MS Office Suite; experience with workforce management platforms (e.g., StoreForce, DayForce) is an asset. Ability to work in a fast‑paced environment and adapt to evolving business needs. Adequate knowledge of French is required for positions in Quebec. Additional Information Position Type: Management Job Status: Regular - Full Time Job Location: Canada : Quebec : Montreal, Canada : Alberta : Edmonton, Canada : New Brunswick : Moncton, Canada : Ontario : Ottawa, Canada : Quebec : Gatineau Work Arrangement: Hybrid Application Deadline: 12/16/2025 For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work‑life balance, Bell offers flexibility in work hours based on the business needs. Please apply directly online to be considered for this role. Applications through email will not be accepted. We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well‑being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong. Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us. Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information. Created: Canada, QC, Montreal Bell, one of Canada's Top 100 Employers. #J-18808-Ljbffr