[26-003] Project Lead Income Tax Clinic-Newton

Position: PROJECT LEAD INCOME TAX CLINIC- NEWTON (Coordinator) Location: Newton, Surrey, and outreach activities within the community Hours: 24H/ week for 18 weeks Start Date: February 1st, 2026. About Sources: SOURCES is a community-based non‑profit organization providing support and hope to communities in the Lower Mainland, on Vancouver Island, and across Northern BC. Sources strives to create vibrant and resilient communities through support to adults, children, youth, and families facing challenges in life such as mental health, disability, poverty, substance use, and conflict. We support our communities through leadership, education, and volunteerism. Sources is committed to learning about, celebrating and incorporating Indigenous knowledge into our practices as we continue our work in truth and reconciliation. People of all races, cultures, ethnicities, 2SLGBTQIA+, and abilities are welcomed to work with us. We value diversity, respect, and collaboration as we promote our mission: social wellness for our community. Description of Position: Reporting to: Manager of Community and Volunteer Services Program General Responsibilities: Supervise and diligently coordinate the day‑to‑day operations of the Income Tax Clinic under the CVITP program. Efficiently manage and synchronize activities across income tax clinic locations, ensuring smooth service delivery during peak times. Recruit, train, and schedule volunteers with a focus on CVITP‑specific knowledge to ensure optimal coverage for the Income Tax Clinic. Proficiently utilize and maintain the volunteer management database (Better Impact) to track volunteer engagement and ensure efficient scheduling. Organize and lead continuous volunteer training sessions, including CVITP program updates, software use, and tax preparation protocols, along with recognition initiatives. Address and resolve volunteer and/or client issues, documenting relevant information to ensure program accountability and quality assurance. Maintain and regularly update the Income Tax inventory database, including all necessary CVITP tools and resources. Actively promote volunteerism in the community, emphasizing the impact of the CVITP and tax assistance programs. Maintain accurate statistics on tax clinic performance and generate comprehensive reports as required for internal and external stakeholders. Prepare and submit detailed monthly reports summarizing clinic performance, volunteer hours, client statistics, key challenges, and outcomes, ensuring data‑driven insights for program improvement. Stay updated with changes in tax policies and CVITP requirements to ensure the clinic provides accurate and up‑to‑date services. Undertake any other duties deemed necessary for the smooth functioning of the program, including outreach initiatives and collaboration with community partners. Program-specific Responsibilities: Oversees coordination, scheduling, and training of volunteers, with a focus on the Income Tax Clinic, to ensure smooth support for both volunteers and clients. Manages volunteer and client schedules to ensure the effective operation of the Income Tax Clinic and other volunteer‑supported programs. Participate on the recruiting process for volunteers. Actively participates in quality improvement and evaluation efforts to enhance program outcomes and client satisfaction. Prepares monthly reports for the Income Tax Clinic to maintain transparency, accountability, and effective program monitoring. Engages in ongoing learning about Indigenous histories, cultures, and perspectives, applying this knowledge to foster inclusivity in the workplace. Creates a safe, welcoming, and inclusive atmosphere, addressing discrimination, harassment, or behavior contrary to principles of diversity, equity, inclusion, and belonging. Represents Sources with clients, families, the public, other organizations, and government bodies, actively promoting its mission and objectives. Physical Demands of Job: Lifting/Pushing/Pulling - 25%, Walking/Moving Around - 50%, Sitting - 50%, Time Spent Outdoors - 25%, Qualifications: Diploma or equivalent proven experience in a related field. Demonstrated experience in a related field, preferably in a non‑profit setting, with knowledge of community engagement and volunteer management. Experience in scheduling, coordinating, and operating within the CVITP (Community Volunteer Income Tax Program) framework is required. Strong ability to maintain open and direct communication with clients, volunteers, and team members. This includes clear expression, both orally and in writing. Deep understanding of issues related to poverty, trauma, and marginalization, with the ability to address sensitive client matters tactfully and non‑judgmentally. Proven ability to relate to individuals across all socioeconomic backgrounds, sexual orientations, gender identities, and cultural groups, employing a lens of inclusivity, poverty awareness, and trauma‑informed care. Flexibility, adaptability, initiative, and creativity in meeting the unique needs of the program. High level of precision, attentiveness, and organizational skills to manage multiple deadlines, interruptions, and time‑sensitive tasks effectively. Must excel in prioritizing urgent work. Capacity to collaborate effectively with others while also working independently to manage tasks and meet deadlines. Proven crisis resolution skills and the ability to navigate challenging or high‑stress situations calmly and effectively. Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and other relevant platforms, including Better Impact and Smartsheet. Experience in volunteer scheduling and management, with a strong emphasis on CVITP operations. Ability to successfully pass a Criminal Record Check, including a vulnerable sector check. Non‑violent Crisis Intervention Training is considered an asset. Occupational First Aid certification is considered an asset. All employees, regardless of benefit eligibility, have access to an Employee & Family Assistance Program. Closing Date: January 19th. Qualified internal applicants (staff and volunteers) may be interviewed on an ongoing basis and before the closing date. Internal candidates will be contacted by: January 19, 2026 #J-18808-Ljbffr