Guest Services Front Desk Supervisor
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Lead guest services and front desk operations at Holiday Inn Peterborough Waterfront, using supervision and reporting skills in Peterborough, Ontario. Support consistent guest satisfaction.
This full-time Guest Services Supervisor manages daily front office activities, including Night Audit, reservations, and guest accounting. The position trains and supervises staff while maintaining brand standards, revenue management, inventory cost control, and employee satisfaction. Previous hotel experience is required.
Key Responsibilities:
- Supervise Front Office, Guest Services, Night Audit, and Reservations
- Monitor guest accounting and reservations against company standards
- Train, recruit, select, and develop Guest Services personnel
- Act as Manager on Duty during irregular business hours
- Address guest feedback and ensure corrective action
Requirements:
- One to two years of supervisory guest service experience
- Previous hotel experience is required
- Excellent organizational, written, and oral communication
- Proven leadership and attention to detail
- Availability for evenings, weekends, holidays, and shift work
Apply front desk leadership, hotel experience, and guest service expertise at Holiday Inn Peterborough Waterfront in Peterborough.
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