Mortgage Fulfillment Officer

Overview Join to apply for the Mortgage Fulfillment Officer role at HomeEquity Bank . Get AI-powered advice on this job and more exclusive features. Who We Are HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage™ product. Position Summary Reporting to the Director, Mortgage Operations, the Mortgage Fulfillment Officer (MFO) is responsible for the successful fulfillment and funding of mortgage applications and partnering directly with the Mortgage Loan Officer (MLO), Underwriters and Sales when required. The role also requires direct partnership with legal entities representing HomeEquity Bank on the legal instructions and funding of our mortgages. The role’s primary focus is the legal stage of the file journey. The MFO is accountable for satisfying all conditions placed by both the Underwriter and the MLO on all files, which are required for advancement to funding. The role also supports risk management by ensuring valid enforceable security and full adherence to the Bank’s policies, procedures, and regulatory requirements. The position includes a cursory review of files returned by lawyers and legal partners to ensure documents meet guidelines. Major Elements Of The Role Coordinate with internal clients and partners (Sales and Underwriters) and external partners (Title Insurers and Provincial lawyers) to ensure a client-focused experience and that a mortgage is funded on the client’s requested timeline. Ensure a properly executed mortgage – registered on title providing the Bank with the required security for the loan. Complete a cursory review of documents and the overall file, including conditions from the Underwriter and MLO. Prepare all legal instructions, documentation and disclosures required for fulfillment. Directly partner with legal entities representing HomeEquity Bank to ensure timely completion of the deal, with attention to closing dates and milestones. Coordinate funding of files with internal accounting teams or external lawyers and firms. Key responsibilities include maintaining comprehensive file details, reviewing documentation to satisfy all conditions, and ensuring compliance with applicable laws, regulations, and internal policies. The role requires detailed pipeline reviews to maintain Service Level Agreements and move files through the legal stage. This role is fast-paced with a consistent workload. Expectations include delivering a positive client experience every time, coupled with accuracy and on-time funding. Skills And Experience Required University Degree/Community College Diploma or equivalent work experience Basic understanding of the current financial services environment Good communication and conflict management skills Thrives on variety and continuous improvement Well organized and comfortable working independently as well as in a collaborative team Ability to adapt to a changing environment and manage multiple priorities Proactive approach and sense of urgency to get things done Creative problem-solving skills with the ability to get results Some proficiency in Microsoft Office with the ability to learn new programs quickly Excellent customer service skills with a drive to build strong relationships Working Conditions Hybrid office environment Why Work At HomeEquity Bank? Great Environment HomeEquity Bank offers a hybrid working environment supported by a culture of flexibility that meets business and individual needs. We pride ourselves on recognizing and celebrating performance, community service, teamwork, and diversity among our employees. A Dynamic Culture – With People at the Centre We believe our people make all the difference; our commitment to inclusivity, professional development, and employee experience has been recognized through awards and accolades. Growth and Opportunities We provide challenging and rewarding careers across a wide range of fields. We support professional growth through on-the-job training and development programs, including Educational Assistance for professional learning and development. Celebrating Great Work and People We celebrate success, knowledge, leadership, and work inspired by our core values through programs such as Appreciate, High Five Award, President’s Award, and community-focused initiatives. The Perks (for eligible employees) Competitive total rewards package, including Extended health and dental benefits Employee & Family Assistance Program Employer-Matched Group Retirement Savings Plan Employee Share Investment Plan Well-being initiatives including a wellness account and extended mental health benefits Employee corporate discount for GoodLife Fitness HomeEquity Bank is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Please note that a successful candidate is required to complete a background check. Stay Connected Find out what we’re up to online and learn more about what makes HomeEquity Bank a great place to work: LinkedIn • YouTube • Facebook • Twitter • Instagram • Chip.ca #J-18808-Ljbffr