Service Desk Analyst/

3 weeks ago


Old Toronto, Canada Advantage Personnel Full time

Service Desk Analyst: Fredericton, NB
We are currently looking for Service Desk Analysts to join our client's team in Saint John This is an excellent opportunity to join one of New Brunswick's leading employers, with lots of room for advancement for the right candidate.
Available Shift: Monday to Friday; 8:00am to 5:00pm
Rate of Pay: $23.00 per hour
Responsibilities:
• Responsible for the day-to-day activities of the Incident Management process
• Investigate and resolve general Incidents within scope, adhering to stated KPIs and SLAs
• Logging all incoming phone calls, emails and communicator messages into Incident Management database
• Enters Incident information accurately and escalate according to established procedure
• Provides initial assessment of Categorization and Severity for reported Incidents
• Abide by all applicable corporate policies and regulations
• Provide implementation and post implementation support across the enterprise
• Participate in "on-call" support
Candidate Requirements:
• 5 Years of Experience; must be able to become certified in the controlled goods program; must be a resident in Canada for 5 years minimum
• College Diploma or Degree
• Demonstrated high energy with a focus on Customer Service
• Experience with end user computing technologies - desktops, laptops, handheld devices, mobile devices
• Strong interpersonal, written, and verbal communication skills
• Ability to analyze, troubleshoot, and escalate technical issues through to resolution
• ITIL Foundations or working knowledge an asset
• Experience with desktop applications – Office 365, Windows 7, 10, MS Office Suite, Internet Explorer 11, Microsoft Edge, Google Chrome, SCCM remote control, SharePoint, Remote access
• Familiarity with Microsoft Office, Exchange, Active Directory, and other controlled goods would be considered an asset

Original job Service Desk Analyst/ posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs. #J-18808-Ljbffr
  • Service Desk Analyst

    3 weeks ago


    Old Toronto, Canada Stackitrecruitment Full time

    Our client in Mississauga is looking for a Service Desk Analyst to join their collaborative team!Who You AreAs a Service Desk Analyst, you'll be an integral part of the IT team. You will be responsible for providing frontline support for desktop hardware, software, and applications, ensuring smooth operations for 130 users. You'll excel in responding to...

  • Service Desk Analyst

    3 weeks ago


    Old Toronto, Canada Stackitrecruitment Full time

    Our client in Mississauga is looking for a Service Desk Analyst to join their collaborative team!Who You AreAs a Service Desk Analyst, you'll be an integral part of the IT team. You will be responsible for providing frontline support for desktop hardware, software, and applications, ensuring smooth operations for 130 users. You'll excel in responding to...

  • Service Desk Analyst

    3 weeks ago


    Old Toronto, Canada Stackitrecruitment Full time

    Our client in Mississauga is looking for a Service Desk Analyst to join their collaborative team!Who You AreAs a Service Desk Analyst, you'll be an integral part of the IT team. You will be responsible for providing frontline support for desktop hardware, software, and applications, ensuring smooth operations for 130 users. You'll excel in responding to...

  • Service Desk Analyst

    2 months ago


    Toronto, Canada Cognizant Full time

    **Service Desk Analyst** **Must Have Skills** - Service Desk **Good To Have Skills** - Service desk - UAM - Service Desk App Support - Service Desk Asset Services - Private Equity Fund Accounting - Fund Accounting **Employee Status **:Full Time Employee **Shift **:Day Job **Travel **:No **Job Posting **:Feb 08 2023 **About Cognizant


  • Toronto, Canada The Hillman Group Full time

    Who We Are & What We Do The Hillman Group services a wide variety of customers in the Automotive, Industrial, Retail and Agricultural channels. We have products in Home Depot, Lowes, Canadian Tire, Walmart and more! Have you ever done any home improvement projects? If so, you likely know our products. The Hillman Group Canada employs over 700 employees in 2...

  • Service Desk Analyst

    4 weeks ago


    Old Toronto, Canada Aecon Concessions Full time

    Select how often (in days) to receive an alert: It has come to our attention that various international organizations or individuals have been offering false employment opportunities at Aecon Group Inc. Aecon Group Inc. employment policies and processes involve interviews, and candidates who seek employment are never required to pay us any sum of...

  • Service Desk Analyst

    4 weeks ago


    Old Toronto, Canada Aecon Concessions Full time

    Select how often (in days) to receive an alert: It has come to our attention that various international organizations or individuals have been offering false employment opportunities at Aecon Group Inc. Aecon Group Inc. employment policies and processes involve interviews, and candidates who seek employment are never required to pay us any sum of...

  • Service Desk Analyst

    4 weeks ago


    Old Toronto, Canada Aecon Concessions Full time

    Select how often (in days) to receive an alert: It has come to our attention that various international organizations or individuals have been offering false employment opportunities at Aecon Group Inc. Aecon Group Inc. employment policies and processes involve interviews, and candidates who seek employment are never required to pay us any sum of...

  • Service Desk Analyst

    2 weeks ago


    Old Toronto, Canada Aecon Concessions Full time

    Select how often (in days) to receive an alert: It has come to our attention that various international organizations or individuals have been offering false employment opportunities at Aecon Group Inc. Aecon Group Inc. employment policies and processes involve interviews, and candidates who seek employment are never required to pay us any sum of...

  • Service Desk Analyst

    2 weeks ago


    Old Toronto, Canada Aecon Concessions Full time

    Select how often (in days) to receive an alert: It has come to our attention that various international organizations or individuals have been offering false employment opportunities at Aecon Group Inc. Aecon Group Inc. employment policies and processes involve interviews, and candidates who seek employment are never required to pay us any sum of...


  • Old Toronto, Ontario, Canada Aecon Concessions Full time

    Select how often (in days) to receive an alert: It has come to our attention that various international organizations or individuals have been offering false employment opportunities at Aecon Group Inc. Aecon Group Inc. employment policies and processes involve interviews, and candidates who seek employment are never required to pay us any sum of money. To...


  • Toronto, Ontario, Canada The Hillman Group Full time

    Who We Are & What We DoThe Hillman Group services a wide variety of customers in the Automotive, Industrial, Retail and Agricultural channels. We have products in Home Depot, Lowes, Canadian Tire, Walmart and more Have you ever done any home improvement projects? If so, you likely know our products.The Hillman Group Canada employs over 700 employees in 2...

  • Service Desk Analyst

    3 weeks ago


    Toronto, Canada Allied Full time

    Allied is looking for a **Service Desk Analyst** to join our Technology team in Toronto. At Allied, everything starts with purpose. In the role of Service Desk Analyst, you ensure our team members have access to our information technology offerings. In turn, you elevate every Allied team member to connect and complete their tasks with efficiency. **Who...

  • Service Desk Analyst

    1 month ago


    Old Toronto, Canada Stackitrecruitment Full time

    Our client in Mississauga is looking for a Service Desk Analyst to join their collaborative team! Who you are:As a Service Desk Analyst, you'll be an integral part of the IT team. You will be responsible for providing frontline support for desktop hardware, software, and applications, ensuring smooth operations for 130 users. You'll excel in responding to...

  • Service Desk Analyst

    1 month ago


    Old Toronto, Canada Stackitrecruitment Full time

    Our client in Mississauga is looking for a Service Desk Analyst to join their collaborative team! Who you are:As a Service Desk Analyst, you'll be an integral part of the IT team. You will be responsible for providing frontline support for desktop hardware, software, and applications, ensuring smooth operations for 130 users. You'll excel in responding to...

  • Service Desk Analyst

    1 month ago


    Old Toronto, Canada Stackitrecruitment Full time

    Our client in Mississauga is looking for a Service Desk Analyst to join their collaborative team! Who you are:As a Service Desk Analyst, you'll be an integral part of the IT team. You will be responsible for providing frontline support for desktop hardware, software, and applications, ensuring smooth operations for 130 users. You'll excel in responding to...


  • Old Toronto, Ontario, Canada Stackitrecruitment Full time

    Our client in Mississauga is looking for a Service Desk Analyst to join their collaborative team Who you are:As a Service Desk Analyst, you'll be an integral part of the IT team. You will be responsible for providing frontline support for desktop hardware, software, and applications, ensuring smooth operations for 130 users. You'll excel in responding to...

  • Service Desk Analyst

    2 months ago


    Toronto, Canada Connect Hearing Full time

    Toronto, CanadaService Desk Analyst - We at Connect Hearing are looking for a - **Service Desk Analyst** to come to join our team in a - **Remote **opportunity to support our national network of clinics.**Who we are**: - Connect Hearing Canada is the largest and leading hearing care provider with a network of clinics across Canada and is a part of the...


  • Toronto, Canada AGF Management Limited Full time

    About the Team AGF’s Service Management team provides a strategic approach to the creation, delivery, support, and management of IT services to the firm. About the Role The Service Desk Analyst will support AGF’s enterprise Information Technology Service Management Program. Your Responsibilities- Act as AGF’s Service Desk lead and perform the...

  • Service Desk Analyst

    3 weeks ago


    Toronto, Canada Citco Full time

    Service Desk Analyst Toronto, Canada **About Citco** Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. **About the Team...