Lead, Clinical Programs

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At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

• Fully paid medical, dental and vision coverage from your first day

• a health care spending or wellness spending account

• a p remium defined benefit pension plan

• three personal days and two float days annually

• three weeks' vacation to start (for individual contributors), increasing to four weeks after two years

• c areer development opportunities

• a collaborative values-based team culture

• a wellness program

• a hybrid working model

• p articipation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

Reporting to the Director, Clinical Programs, the Lead is responsible for supporting the planning, development and implementation of initiatives and efforts within the clinical programs portfolio that support clinical quality improvement and clinical transformation, including COVID-19 Clinical Services Recovery.

This position will work closely with the Vice President Clinical Programs, the Director and with inter-departmental teams and clinical leaders within the West Region to drive clinical service changes and broader health system improvements.

Here is what you will be doing:

Health system planning and quality improvement

• Works closely with clinicians and other stakeholders to identify opportunities to align clinical, quality improvement and operational priorities across different health care sectors and clinical program areas

• Utilizes data and evidence to help identify areas for clinical quality improvement

• Supports the identification and implementation of clinical standards of care and best practices

• Facilitates engagement with Clinical Leads to advance work plans that will achieve measurable progress in priority indicators and align with regional and provincial priorities

Develop and lead stakeholder relationships

• Develop and maintain internal OH relationships and West Region team relationships to advance regional clinical programs initiatives

• Provides advice and support, as required, to West Region planning staff, health service providers, and other partners on initiatives and opportunities that will advance strategic health system goals

• Leads discussions in department and stakeholder meetings, working groups, committees, advisory groups, council and/or other relevant meetings which may have an impact on the project /corporate initiatives

• Acts as the key representative at various clinical program committees, other project related initiatives, as required to advance team goals

• Initiates and develops effective working relationships with external stakeholders to keep up to date on current/emerging developments, trends, quality improvement initiatives related to clinical programs

• Works closely and collaborates with internal strategy, OHT planning and performance management teams to ensure alignment across the organization, and to integrate and align efforts in support of shared goals

Project management and objectives delivery

• Ensures appropriate mechanisms are in place for the optimal delivery of initiatives, including best practices guidelines and tools for the effective management and execution of projects

• Develops, manages and executes on work plans, including effectively tracking milestones, project risks, and project status

• Implements a data driven approach to drive clinical improvement opportunities

• Works collaboratively with project support resources from both within and outside of the organization to align planning processes

• Utilizes strong knowledge of project implementation characteristics to lead large scale projects and manage communications with relevant stakeholders

• Manage all aspects of the project life cycle ensuring delivery on-time

Issues and stakeholder management

• Conduct proactive issues management by anticipating and mitigating issues, facilitating discussions among partners/stakeholders

• Use excellent problem recognition and problem-solving abilities to handle complex problems and inform management of potential issues and associated solutions

• Proactively identify partnership opportunities and explore partnership opportunities presented by leadership and upon outreach from partners to advance OH West Clinical Programs initiatives/projects

Here is what you will need to be successful:

Education and Experience

• University degree in Social Sciences, Health Care, Business Administration or related field; a Master's degree is an asset (or equivalent combination of education and experience).

• 5+ years experience in a health care environment required - leading projects, business development, health system planning, stakeholder engagement/facilitation, client services or similar role

• Excellent computer skills required (e.g., Microsoft Word, Excel and PowerPoint, SharePoint)

• Proven ability to build, enhance and maintain strategic relationships with clinicians, local and provincial governments, health service providers and other key stakeholders to work in a variety of team situations

Knowledge and Skills

• Strong understanding of health care system and continuum of care including clinical processes with ability to use clinical data for improvement required.

• Capacity to think strategically and maintain a broad systems view, with the ability to translate broad goals into detailed strategic and operational plans required.

• Strong ability to gather, critically analyze and synthesize data and information from multiple sources to inform health planning and to guide evidence-based decision making required.

• Ability to effectively analyze complex problems, interpret operational/clinical needs and develop integrated and creative solutions required.

• Ability to utilize a high level of initiative and self-direction, required.

• Strong consulting, negotiating, influencing and facilitation skills required.

• Ability to work well independently and collaboratively as a team player with a variety of staff/stakeholders required.

• Exceptional project management skills and experience leading multiple cross-functional projects concurrently, with a proven ability to move complex projects from start to finish through planning, development, implementation required.

• Superior communication, interpersonal and facilitation skills to work with a variety of stakeholders and senior leaders across the health continuum required.

• Strong organizational and time management skills with the ability to thrive in an environment of ambiguity and pressure required.

#OH-IND-REG

Location: Hamilton, Ontario (currently hybrid; subject to change)

Employment Type:

Contract Length:

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External Application Deadline Date:

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email and a member of the team will connect with you within 48 hours.