Director, Product Management

Director, Product Management (AI Agents) Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. If you’re ready to collaborate with incredible people, make an impact and help businesses everywhere deliver truly amazing experiences, this is where you belong. Build Amazing. Deliver Amazing. Live Amazing. Be Amazing. Nextiva is at the forefront of redefining customer engagement with AI-powered communication solutions. We are looking for a Director of Product Management, AI Agents Platform to lead the strategic vision, development and go-to-market execution of our next-generation agentic platform – enabling intelligent, multi-channel AI agents that deliver seamless communication experiences for businesses. This is a high-impact leadership role driving the evolution of Nextiva’s AI capabilities. You will oversee the product lifecycle for the AI Agent Platform, bridging innovation from our engineering teams with market needs across sales, marketing and customer success. Key Responsibilities Define and drive the product vision, strategy and roadmap for Nextiva’s AI Agent Platform, focusing on scalable, modular agentic solutions. Lead and mentor a team of product managers across the AI product portfolio. Partner with executive leadership to align AI initiatives with company objectives and market differentiation goals. Establish clear success metrics for adoption, engagement and business impact of AI-driven products. Deeply understand the agentic AI ecosystem, including intelligent virtual assistants, conversational AI and multi-agent architectures. Identify and prioritize use cases such as payment collection, FAQ support and transactional agents across communication channels. Collaborate closely with engineering and data science teams to design and deliver robust, high-performing AI agents. Stay at the forefront of AI innovation – understanding emerging technologies, tools and frameworks in the agentic and LLM space. Serve as the product liaison between the India-based development teams and the U.S. go-to-market organization. Work directly with sales, marketing and customer success to translate complex AI capabilities into clear value propositions. Ensure internal teams are equipped to position, demo and sell AI agent products effectively. Drive collaboration on documentation, enablement and customer education for AI product launches. Engage directly with enterprise customers to understand evolving needs in AI automation and customer experience. Act as a customer-facing evangelist for Nextiva’s AI capabilities – participating in client meetings, product demos and industry events. Build strategic relationships with external partners and platforms in the AI ecosystem. Qualifications 10+ years of product management experience, with at least 4+ in a leadership capacity overseeing AI, SaaS or communication platform products. Strong understanding of agentic AI systems, LLM orchestration and enterprise AI deployment. Proven success leading cross-functional teams and scaling products in complex, global environments. Experience working in customer-facing roles; able to articulate complex technology in simple, outcome-driven narratives. Background in UCaaS, CCaaS or communication-centric software products strongly preferred. Excellent communication and leadership skills with the ability to bridge technical and business domains. Bachelor’s degree in Computer Science, Engineering or related field; MBA or advanced degree preferred. What You’ll Bring A passion for AI-driven customer engagement and automation. The ability to translate vision into strategy – and strategy into execution. A growth mindset and a collaborative leadership style. Comfort operating in a fast-paced, globally distributed organization. Total Rewards Our compensation packages are tailored to each role and candidate’s qualifications. We consider a wide range of factors, including skills, experience, training and certifications. When determining compensation, we aim to offer competitive salaries or wages that reflect the value you bring to our team. Compensation may include base salary and/or hourly wages, incentives or bonuses. We offer health plan options, life insurance, flexible time off, 401(k) with company match and an employee assistance program. Equal Opportunity Employer Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws. Nextiva participates in the E‑Verify Program where and as required by law. For additional information about E‑Verify visit USCIS. #J-18808-Ljbffr