Outbound Sales Specialist

2 days ago


Canada NTT DATA North America Full time

Outbound Sales Specialist (Telecommunications) - Remote Position Overview: As a Technical Sales Specialist, you will support our client’s suite of products and services where applicable and provide product/service options that are tailored to the needs of the customer. This team provides excellent service in connecting with customers, analyzing their needs, and offering customized solutions. If you are agile, self‑driven, have strong communication skills, a passion for sales, build rapport easily, deliver consistent results, and are genuinely invested in helping others, you would be a great fit for our team. Position: Technical Sales Specialist Position Status: Full Time – Work from Home Hours of Work: Monday - Saturday 10:00am - 10:00pm EST Rate of Pay: $16.45/hour – $23.25/hour (if fully meeting targets) Benefits and Perks Attractive Monthly Compensation Plans with no minimum sales threshold Incremental monthly incentive programs for sales performance delivery EPP (Employee Purchase Plan) with material monthly discount after 6 months employment Several local and national discount programs accessible through our Employee Perks Program Employee attributes: Empathetic – able to show understanding and relate to the customer. Outgoing – friendly and approachable. Patient – able to support the customer in a tactful and effective manner regardless of situation. Genuine – authentic in interactions with customers. Motivated – motivated to meet targets and excited to achieve sales metrics. Responsibilities Connect with customers from coast to coast. Conduct outbound calls for customer retention, sales, and services. Promote and recommend the latest products and services to customers on outbound sales queues. Manage call flows, provide first‑call resolution and satisfy customer expectations. Strive to understand the customer’s situation and recognize the customer’s needs while providing customized solutions. Create a need by educating customers on products and services and execute business strategy that meets or exceeds financial objectives. Meet key performance indicators. Follow up with customers to ensure satisfaction and expand sales opportunities. Take accountability and appropriate action to resolve customer issues efficiently and effectively. Accurately resolve customer questions with a high level of professionalism. Accurately document customer interactions in appropriate systems. Communicate effectively to customers regarding account information, products, pricing, promotions, etc. Maintain a high level of product knowledge and confidentiality. Perform other job tasks as required. Requirements Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is mandatory. A flexible schedule (including evenings and weekends). Ability to build rapport with customers. Ability to navigate multiple computer systems. Ability to work in a target‑driven environment. Secure area to store company and customer related information. Power outlets for both PC and monitor. High‑speed internet (10 MB or greater). Physical space where you can place PC and monitor near a router or modem that is private and free of distraction; must be connected via Ethernet port, not Wi‑Fi. Apple or Android phone (not mandatory). Equal Opportunity We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category. #J-18808-Ljbffr



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