Community Support Services Coordinator, interRAI Assessor

Requisition Details:Employment Status: Temporary, Part-time (0.6 FTE)Program Name: interRAI AssessorNumber of Hours Bi-Weekly: 45Work Schedule: DaysAnticipated End Date: July 2026On Call: NoExisting Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position. Job Summary The Client Services Coordinator is responsible for providing leadership and coordination of services to clients and their families in accordance with VON standards and for providing regular support to the manager(s) for client service programs. The interRAI Community Health Assessment (CHA) function of this role completes client assessments, creation of care plans and referrals to local programs/services is within the framework of VON policies, and Community Support Service and Development Quality Committee as outlined in the Memorandum of Understand for the LHIN. Key Responsibilities Assesses clients for services, monitors service delivery and contributes to the development, evaluation and promotion of relevant programs to support those processes. Liaises with service providers, program coordinators, managers and clients to ensure quality of care and service. Ensures client intakes and other relevant updates are completed and the appropriate program coordinator or supervisor has all information needed to begin service. Provides resources, training and other support to caregivers, other relevant staff and volunteers to assist their efforts to care for clients and their families. Communicates with staff on a regular basis to consult on resource needs, volunteer management issues and other priority areas. Provides orientation to new volunteer and staff on VON programs and services. When applicable this will include an introduction to VON’s Commitment to Volunteers and Volunteer Policies and Procedures. Assists in the recruitment and day to day coordination of volunteers to support client care. Coordinates record management and statistical data collection for programs within the site. Completes Disaster and Emergency Drills according to VON Disaster & Emergency program/policy. Practices in accordance with the quality and risk management framework of VON Canada and Occupational Health and Safety legislation. Participates in health and safety training including WHMIS and applies this knowledge in the workplace. Ensures all workplace incidents are reported in a timely manner in accordance with legislation and VON policies and procedures for workplace injuries and incidents. Ability to interpret the interRAI CHA tool Risk assessments/identification Develop service plan/referral plan (interpreting the CAPs and care planning) Send referrals for services identified by assessors to recipient agencies Consult with referring agencies on care plans to ensure shared understanding of client needs and appropriate interventions/services to meet those needs Access and review assessment via the IAR (integrated assessment record) Positively and professionally represents all CSS agencies and service providers in the SWLHIN Common Responsibilities Promotes the goals and values of VON and their role as an integrated community care provider. Promotes a safe and healthy workplace ensuring workplace conduct and activities are in accordance with the provincial Occupational Health and Safety Act and Regulations and compliant with the VON Safety Management System, including all Policies, Safe Work Practices and Procedures. Abides by all VON policies and work practices. Abides by all confidentiality and protection of personal information policies, regulations and practices and ensures appropriate safeguards are in place within their role. Works in collaboration with other staff in a team approach to service delivery. External and Internal Relationships Timely communication and follow up with clients, staff and community partners/professionals as required Education, Designations and Experience Post Secondary Diploma in Health/Social Science discipline or the equivalent combination of qualifications/education. Minimum of 2 years of experience in community health or social services. 2-3 years of experience in client/customer service and volunteer management is an asset. 1-2 years of experience in program planning and evaluation is an asset. Demonstrated understanding of the not-for-profit healthcare environment. Demonstrated understanding of caregiver issues, the healthcare system and community resources. Experience providing education and training to staff and volunteers is an asset. Experience in supporting individuals with mental and cognitive issues is an asset. Experience working with seniors and adults with disabilities is an asset. Education or experience in gerontology is an asset. Skill Requirements Exceptional customer service skills. Demonstrated commitment to working in an environment with high confidentiality and discretion. Demonstrated knowledge of the social and health care services network and community resources, as well as a proven ability to build strong relationships within the community. Excellent oral and written communication skills. Strong attention to detail. Able to work both independently and within a team. Strong organizational skills with an ability to prioritize, multi-task and handle competing deadlines. Ability to problem solve and adjust to rapidly changing priorities in a deadline. Proficiency in Windows OS and MS Office Suite programs. Successful completion of interRAI CHA and software training Maintain competency in interRAI CHA & CAPs/care planning (10 assessments per month minimum) Ongoing education/knowledge of community resources Available for weekend assessment coverage across local geography Other Must have personal vehicle and possess both a current driver’s license and proof of vehicle insurance. A current and original copy of a satisfactory Criminal Records Check. Current First Aid and CPR certification is required. A Vulnerable Sector Search and/or Child Abuse Registry Check may be required. Ability to speak French is an asset in French Designated areas. Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements. Attention Current Employees (Internal Applicants): If you are applying to a unionized position and you are a member of its bargaining unit, please be aware that this posting may remain open beyond the deadline if there are not enough applicants to fill the position(s). If the posting remains open after the initial deadline, VON may close the posting at its’ discretion or a rolling deadline equivalent to the posting period specified in your Collective Agreement will be deemed, and each successive period will be treated as a separate posting for purposes of comparing seniority between candidates. #J-18808-Ljbffr