Information Technology Support Specialist

2 weeks ago


Canada Zonberation Group Full time

This range is provided by Zonberation Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Direct message the job poster from Zonberation Group Base pay range $25.00/hr - $32.00/hr Responsibilities Deliver exceptional Tier 2 IT support to internal users, addressing inquiries, requests, and incidents promptly through tickets. Problem solve by identifying root causes of issues and devising effective solutions to empower users. Communicate effectively between users and technology teams, ensuring clear alignment and timely resolution. Task-driven: complete assigned tasks on time and manage your own workload. Team player: collaborate with technology teams, business teams, and stakeholders. Committed to personal growth and excellence, continuously seeking opportunities for self‑improvement. Quality seeker: deliver accurate and exceptional results. Requirements Computer Technology related degree. 2-5 years of IT support or desktop support experience. Working knowledge of Windows, MacOS, iOS, Android, networking, and video conference technologies. Excellent communication skills to explain complex IT problems to non‑technical individuals. Excellent customer service skills with polite manner and ability to handle pressure from frustrated users. Strong IT troubleshooting and problem‑solving skills. Great team player who can work in a collaborative culture. Self‑motivated, open to learning and receptive to change and improvement. Ability to manage and prioritize own tasks and helpdesk issues. Seniority level Mid‑Senior level Employment type Full-time Job function Information Technology #J-18808-Ljbffr



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