Solution Architect
3 weeks ago
Join to apply for the Solution Architect (CCaaS) role at Scotiabank Requisition ID: Job Summary We are seeking a highly skilled Solutions Architect to lead the design and implementation of Contact Centre as a Service (CCaaS) solutions. The ideal candidate will have extensive experience architecting and deploying CCaaS solutions, with a focus on enhancing customer and agent experiences through innovative technology. What you will do Lead the design and architecture of CCaaS and other Contact Centre solutions, ensuring alignment with business objectives and technical requirements. Collaborate with cross‑functional teams, including business lines, IT, and others, to gather requirements and develop comprehensive solution designs. Evaluate and select appropriate CCaaS platforms and technologies, such as Genesys Cloud, to meet the organization’s needs. Develop and maintain architectural documentation, including technical design documents, solution blueprints, and integration plans. Provide technical leadership and guidance to development teams during the implementation phase, ensuring adherence to architectural standards and best practices. Conduct regular reviews of the CCaaS solution to identify areas for improvement and optimization. Stay up‑to‑date with industry trends and emerging technologies in the CCaaS space, and recommend innovative solutions to enhance the customer and agent experience. Ensure the scalability, reliability, and security of the CCaaS solution, addressing any technical challenges that may arise. Implement AI tools in the Contact Centre, leading the integration of AI technologies—NLP, machine learning, speech analytics, and AI‑driven insights—to enhance customer interactions and agent productivity. Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field. Proven experience as a Solutions Architect, focusing on Contact Centre as a Service (CCaaS) solutions. Strong knowledge of CCaaS platforms and technologies, such as Genesys Cloud, and their integration with enterprise systems. Excellent understanding of cloud computing principles and architectures. Experience designing and implementing multi‑channel and omnichannel contact center solutions. Strong analytical and problem‑solving skills, with the ability to translate business requirements into technical solutions. Excellent communication and interpersonal skills, collaborating effectively with stakeholders at all levels. Ability to work in a fast‑paced, dynamic environment and manage multiple priorities. Preferred: Experience with other CCaaS platforms (e.g., Amazon Connect, NICE inContact). Preferred: Certification in relevant CCaaS technologies or cloud platforms. Preferred: Knowledge of CRM systems and their integration with CCaaS solutions. Preferred: Experience with agile development methodologies and project management tools. Preferred: Experience integrating AI technologies into CCaaS solutions, including NLP, machine learning, speech analytics, AI‑driven insights, automation, sentiment analysis, and AI ethics. Benefits Diversity, Equity, Inclusion & Allyship initiatives. Accessibility and workplace accommodations. Upskilling through online courses, cross‑functional development opportunities, and tuition assistance. Competitive rewards program—including bonus, flexible vacation, personal and sick days; benefits start day one. Dynamic ecosystem with free tea & coffee, universal washrooms, and collaborative spaces. Community engagement and belonging programs. Location: Canada – Ontario – Scarborough #J-18808-Ljbffr
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Solutions Architect
4 weeks ago
Toronto, Canada None Full timeAkkodis is seeking an Intermediate Solution Architect - CRM for a contract position with a client located in Toronto, ON/Hybrid. We seek an experienced CRM Solution Architect with proven experience in Microsoft Dynamics 365 CE and F&O implementation, data migration, and solution integration within a large environment.Intermediate Solution Architect - CRM -...
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Solutions Architect
1 week ago
toronto, Canada Tundra Technical Solutions Full timeSolution Architect x2Full Time PermanentToronto, ON (Remote)As a Solution Architect, you will be responsible for designing and overseeing the implementation of complex solutions that meet business requirements while ensuring alignment with the overall enterprise architecture. You will work closely with stakeholders, including business leaders, project...
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Solution Architect
5 days ago
Toronto, Canada CG Consulting Group Full timeSolution Architect Client is a Toronto-based IT consulting boutique that strives for excellence in customer service and delivery in the financial services and fintech industry. They focus on technology advisory services, application development, cloud computing, integration solutions, and enterprise big data and analytics. With a team of highly knowledgeable...
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Solution Architect
3 days ago
Toronto, Canada CG Consulting Group Full timeSolution Architect Client is a Toronto-based IT consulting boutique that strives for excellence in customer service and delivery in the financial services and fintech industry. They focus on technology advisory services, application development, cloud computing, integration solutions, and enterprise big data and analytics. With a team of highly knowledgeable...
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Solution Architect
3 days ago
Toronto, Canada MNP Full timeJoin to apply for the Solution Architect role at MNP Continue with Google Continue with Google Join to apply for the Solution Architect role at MNP Get AI-powered advice on this job and more exclusive features. Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Inspirational,...
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Solutions Architect
3 days ago
Toronto, Canada Iris Software Inc. Full time1 day ago Be among the first 25 applicants Direct message the job poster from Iris Software Inc. Iris's leading financial client is looking for a Solutions Architect to join their team at the Toronto, ON (Hybrid) location. Job Title: Solutions Architect Location: Toronto, ON (Hybrid) Duration: Long Term Job Description: Understand the high-level design and...
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Solution Architect
3 days ago
Toronto, Canada CG Consulting Group Full timeSolution Architect Client is a Toronto-based IT consulting boutique that strives for excellence in customer service and delivery in the financial services and fintech industry. They focus on technology advisory services, application development, cloud computing, integration solutions, and enterprise big data and analytics. With a team of highly...
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Solution Architect
1 week ago
Toronto, Canada MNP Full timeJoin to apply for the Solution Architect role at MNPContinue with Google Continue with GoogleJoin to apply for the Solution Architect role at MNPGet AI-powered advice on this job and more exclusive features.Continue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleInspirational, innovative and...
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Solution Architect
5 days ago
Toronto, Canada MNP Full timeJoin to apply for the Solution Architect role at MNPContinue with Google Continue with GoogleJoin to apply for the Solution Architect role at MNPGet AI-powered advice on this job and more exclusive features.Continue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleInspirational, innovative and...
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Solution Architect
2 weeks ago
Toronto, Canada MNP Full timeJoin to apply for the Solution Architect role at MNPContinue with Google Continue with GoogleJoin to apply for the Solution Architect role at MNPGet AI-powered advice on this job and more exclusive features.Continue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleInspirational, innovative and...
