Senior Learning Consultant

Senior Learning Consultant (In office - Toronto) Now Brewing – Senior Learning Consultant #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. This role helps contribute to the success of the company by managing national leadership learning and talent development (L&TD) initiatives – including the development of complex new curricula, programs, and processes, consulting, contracting, identifying and delivering learning and development (L&D) programs and experiences for specific client groups that result in enhanced partner (employee) capability and business performance – to meet the needs of the Starbucks Canada business. The learning consultant identifies, articulates and champions the development needs andages analytics and business acumen to influence the L&D portion of the annual people plan. Core skills such as coaching, influencing, facilitation, communication, process development and critical thinking enable success. Responsibilities Consult, contract, influence and negotiate stakeholder agreements and commitments for proposed L&D solutions. Manage the full lifecycle of learning program development – from initiation through completion – including project management, needs analysis, scoping, defining deliverables, content development, implementation and sustainment, milestone and resource tracking, and reporting. Develop overall implementation strategies that include measuring and evaluating learning solutions using feedback and metrics to inform continuous improvement and ensure they meet or improve upon business performance and partner capability. Partner cross‑functionally with U.S. and global peers for alignment on sustainment and development of broad‑scale learning programs and initiatives. Use knowledge of the company’s business model and goals; use financial and organizational data to build and document the business case for investing in learning solutions. Stay at‑uned to internal and external factors that impact learning and performance in organizations, remain aware of trends and anticipate opportunities to add value to the business. Lead the design and creation of blended, digital, and instructor‑led experiences in adherence to Starbucks design standards and grounded in adult learning theory. Apply an in‑depth understanding of the business environment, industry strategies, and organizational structures to construct business cases for proposed solutions. Establish and refine learning and performance improvement plans that support the business unit’s strategic direction; analyse the effectiveness of existing learning and performance‑improvement strategies. Ensure alignment between enterprise L&D strategies and business unit‑specific strategy. Manage, market, conduct and facilitate the delivery of L&D programs and processes. Localise core L&D programs using standardised design principles to fit client needs. Qualifications 6+ years experience implementing and managing learning programs and talent platforms. 8+ years experience facilitating group processes, formal L&D programs and delivering presentations. 6+ years experience with individual and organisational performance consulting. 6+ years experience developing recommendations for learning solutions that meet business needs. 2+ years experience leveraging learning technologies (such as learning management systems and social media). Displays a relentless focus on the customer, understanding what the customer wants and how to best deliver the experience. Works well with others: listens and communicates well within and outside Starbucks, creating a positive and productive team environment. Leads courageously: takes personal responsibility to do the right thing, persists in times of challenge or uncertainty, adapts quickly to change and makes timely, thoughtful decisions. Develops continuously: seeks opportunities to improve self and others, leads with trust, honesty and commitment to hire, coach and develop partners to achieve their potential. Achieves results: understands what drives overall business success and is accountable to prioritise and deliver quality results, demonstrates knowledge of core products and processes, anticipates obstacles and takes action to prevent or minimise their impact. Retail experience. Bilingual as an asset. Compensation & Benefits The typical hiring range for this position is $77,900.00–$106,060.00 CAD annually. Your base pay will reflect the market location and may vary based on your experience, skills, and internal equity. From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part‑time and full‑time partners. Benefits include tuition reimbursement, health coverage with a variety of plans to choose from, and stock & savings programs such as our equity reward program, Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.ca for details. We believe we do our best work when we’re together, which is why we’re onsite four days a week. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of colour, women, 2SLGBTQIA+, veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us via email at Join us and inspire with every cup. Apply today #J-18808-Ljbffr