IT Infrastructure Analyst

Job Title: IT Infrastructure AnalystReports To: Manager, TechnologyDepartment: Information Systems & Technology Position Summary The IT Infrastructure Analyst role will use the skills required of a Systems Administrator in an in-house or hosted environment, as well as a working knowledge of the skills required to provision, manage, monitor, and decommission in-house/cloud services. Responsibilities Security Manage various security systems including Rapid7 SIEM, Rapid7 InsightVM, Darktrace. Monitor and analyze security alerts from various systems and tools to identify potential threats. Investigate security incidents, determine root causes, and recommend corrective actions. Perform vulnerability assessments and ensure timely remediation of identified risks. Stay current with emerging threats, technologies, and regulatory requirements to enhance organizational security posture. Configure and deploy various firewall solutions, including hardware (Palo Alto) and software-based firewalls. Set up Palo Alto rules, policies, and access controls to ensure secure and efficient traffic flow. Regularly update PA firewall firmware and apply patches to mitigate vulnerabilities. Ensure Server virus protection, Anti Spyware and other security applications are up to date and that these updates are being deployed across all systems. Network Design and implement LAN/WAN architectures to support business operations, ensuring scalability and reliability. Configure routers, switches, and wireless access points from vendors such as Ruckus, and OPSWAT. Implement VLANs, VPNs to segregate and secure network traffic. Monitor and maintain physical/virtual servers, operating systems, software patches, upgrades, and required technical and preventive maintenance activities as needed. AI Design, deploy, and manage cloud and on-premises infrastructure optimized for AI and machine learning workloads. Collaborate with data analyst team to support AI pipelines, model training, and inference environments. Other technologies Administer and manage Microsoft 365 Applications. Ensure infrastructure hardware and software inventories are always current and up to date. Administer, perform, and fully document server backups, restores, and protocols, check log files daily, and self-audit to test procedures to ensure viability of stored historic data on a regular basis. Assist in conducting the yearly Disaster recovery IT infrastructure activities. Support Provide Tier 3 technical support for the infrastructure systems and user endpoint devices. Provide support (afterhours support and maintenance when needed) as an escalation point to helpdesk calls in a timely fashion as needed, ensuring that proper resolution and information is captured. Ensure all change management, incident management, daily checklists, and procedures are followed and that all changes are documented and then archived in the appropriate place. Compile/create/maintain infrastructure documentation including network topology, cabling configurations, hardware configurations, server run books etc. Periodic travel to satellite offices for installations and technical maintenance. Proactively evaluate new technologies and participate in decision making regarding solving future technical issues and long-term technical direction. Contribute to monthly operational reports for the purposes of capacity planning. Other duties as assigned. Formal Education & Certification College diploma or university degree in the field of computer science and/or 3-4 years equivalent work experience. Certifications in ITIL Foundation, Microsoft Azure Administrator Associate, Azure Fundamentals, 365 Fundamentals, Cisco CCNA/CCNP, CISSP are an asset. Knowledge and Experience Working technical knowledge of in-house network, server, and platform operating systems. Knowledge of Microsoft SaaS and PaaS solutions including, Entra ID, InTune, SharePoint Online and Exchange Online. Experience with Microsoft corporate office solutions such as Active Directory, Microsoft Office, Windows 10 & 11 Enterprise. Strong system administration (Linux/Unix or Windows) at the command-line level. Experience with creating, running, and maintaining PowerShell scripts. Proficient in creating and configuring Active Directory Group Policy Objects, InTune policy and Entra conditional access policies. Familiarity with modern e-mail security solutions; Experience with Checkpoint Harmony Email Security an asset. Hands-on software and hardware troubleshooting experience. Experience documenting and maintaining configuration and process information. Knowledge of applicable data privacy practices and laws. Hands‑on experience with cloud infrastructure platforms, particularly Microsoft Azure. Proficient in deploying, configuring, and managing Azure services such as Virtual Machines, Networking, Storage, and Identity Management. Security, identity, and access management: IAM in the cloud. Understanding of IT process, governance, and IT frameworks (NIST and CIS an asset) Personal Attributes Strong customer-service orientation. Proven analytical and problem‑solving abilities. Ability to effectively prioritize and execute tasks in a high‑pressure environment. Strong interpersonal and oral communication skills. Adept at reading, writing, and interpreting technical documentation and procedure manuals. Ability to conduct research into hardware and software issues and products as required. Ability to present ideas and solutions in user‑friendly language. Highly self‑motivated and directed. Keen attention to detail. Skilled at working within a team‑oriented, collaborative environment. Available to work weekends and evenings as needed. The expected base pay range is: $75,000-$95,000. The base pay range is for the primary location for which the job is posted. SmartCentres values the contribution of our Associates, and our individual salaries may vary based on the geographical location of successful candidates, as well as their experience, qualifications or skills. Smartcentres does not use artificial intelligence (AI) tools in its own applicant tracking system, and all hiring decisions are made by our recruitment / hiring team. AI may be used by external platforms or third‑party agencies during the application process. Applicants should be aware that such external platforms operate independently of the employer. The role posted is for an existing, active vacancy. Values The Associate shall conduct him/herself in a respectful and ethical manner in representing the Trust’s interests. The Associate shall demonstrate entrepreneurialism and behave like an “owner” in carrying out daily tasks and responsibilities, demonstrating creativity and resourcefulness in achieving desired results. The Associate must take accountability for decisions made and the Associate is expected to be a team player and work effectively with colleagues and associates in terms of input, sharing of ideas and working to achieve common goal. We are an equal opportunity employer committed to an inclusive and accessible recruitment and selection process. If you are contacted about an employment opportunity, please advise if you require accommodation. #J-18808-Ljbffr