Mailroom Associate

Overview Mailroom Associate (Mail and Shipping) at SPS performs exceptional mail and shipping/receiving services to support the onsite business service center. The role emphasizes prompt, courteous, and efficient service to all client and SPS employees. Job Title & Reporting Job Title: Mailroom AssociateReports To: The Mailroom Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Responsibilities Provide 5-star customer service to all employees. Receive inbound mail/packages, sort mail, and input into chain of custody software. Operate mail machines including postage meter, photocopier, and mail folding/inserting machines. Maintain records of receipts, mailing dates, and other required information. Manage outgoing mail/package transactions and duties related to shipping/receiving. Notify employees upon receipt of inbound deliveries and distribute mail/packages to company personnel. Serve as point of contact for mail/package inquiries; submit work orders for requests. Keep the Business Service Center area neat and orderly; monitor and replenish office supplies. Proactively seek additional work during downtime; build professional relationships with customers and teams. Maintain professionalism and composure when interacting with all employees; train backups and provide guidance on policies and procedures. Determine additional support needed for handling sensitive inquiries; provide exceptional client service; provide reception/concierge or hospitality coverage as needed. Competencies Strong verbal and written communication skills. Excellent customer service skills. PC skills with MS Office Suite; ability to handle multiple tasks. Good organizational skills; working knowledge of MFD equipment. Knowledge of shipping/receiving procedures and ability to follow instructions. Ability to work independently and complete projects; ability to determine appropriate packing methods and validate packing slips. Qualifications And Education Requirements High School Diploma (or equivalent) required. 2+ years of prior work experience preferred. Ability to work assigned hours determined by the manager. Flexible, adaptable, dependable; team player; excellent organizational and time management skills. Analytical problem-solving abilities; superb written and verbal communication skills. Current knowledge or ability to learn computer-based systems relevant to the position. Maintain a professional appearance and attitude; adhere to policies and procedures. Physical Demands Approximately 50% of time requires physical activities as described below. Ability to grasp, lift and move packages (up to 60 lbs) on a standard wheeled cart; walk, bend, stand, kneel, or sit for extended periods. Manual dexterity for operating office machinery; effective communication with onsite staff using vision, hearing, and comprehension. Ability to lift or move 40 lbs or greater frequently. Travel None or negligible Other Duties This job description is not designed to cover all duties and responsibilities and may change at any time with or without notice. What We Offer Career Growth: Opportunities to learn new skills and explore career paths. Learning & Development: Commitment to employee development. Recognition: Talent recognition programs. Benefits: Medical, dental, vision, life insurance, retirement plans, commuter benefits, and more. Note: Benefit offerings may vary by role and hours. About SPS SPS is an award-winning employer offering outsourcing solutions across more than 22 countries. Services include Mailroom Management, Office Services, Reception, and Document Processing, serving a range of industries and Fortune 500 clients. SPS is committed to equal employment opportunities and an inclusive workplace. Equal Opportunity SPS provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, military status, or other protected status. Colorado applicants: postings may have additional time frames as noted. SPS may require accommodations in the hiring process for individuals with disabilities. #J-18808-Ljbffr