Customer Services Associate

**Why Exela?**

Help us revolutionize the way that business around the world gets done. As a member of Team Exela, you’ll join a passionate, creative, and knowledgeable group of experts covering a wide range of industries and business sectors all driven by the same goal: To accelerate digital transformation.

A job at Exela represents an opportunity to join a vibrant community at the forefront of business innovation and to play a valuable role in an ongoing technological revolution. Exela’s core values of Authenticity, Accountability, and Action guide us to provide exceptional experiences for both our customers and our employees.

**Job Title**:Customer Services Associate - Mailroom - Vancouver - 29350

**Position Type**:Full Time - Regular

**Shift**:7.5 hrs between 8 am - 5 pm

**Pay**:CAD 17.40/hr to CAD 18/hr

**Job Summary**

Working in a Mailroom environment, this position is responsible for delivering superior customer service in a prompt, respectful and courteous manner.

**Essential Functions & Responsibilities**:

- Receive all incoming items, and log accordingly through internal systems.
- Communication clearly and effectively both verbally and written.
- Sort, deliver, and process mail and packages throughout the building.
- Meeting job duty timelines in SLA
- Handling confidential mail and packages.
- Work quickly and accurately.
- Shipping various couriers (Local, National and International)
- Handling time-sensitive material and shipping as required at an Executive level.
- Assisting with other various requests from the Executive team.
- Escalates more complex issues to the appropriate level
- Other job-related responsibilities as needed and required

**Key Skills**:

- Ability to maintain the highest level of confidentiality at all times
- Strong organizational skills
- Ability to work both independently and in a team environment
- Ability to interact with diverse people
- Excellent verbal, written, and analytical skills
- Good time management skills to ensure assigned responsibilities are completed in an efficient manner
- Strong communication skills; can effectively communicate to all levels of management and customers both written and verbally.
- Proficiency with commonly used Microsoft software programs

**Minimum Qualifications**:

- High school diploma or equivalent.

**Prior Helpful Experience May Include**:

- Previous customer service experience

**Physical Requirements**:

- Able to lift 55lbs unassisted.

**Pay Disclosure**:
The pay range for this position starts at CAD 17.40/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as _part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered._

**EEO Statement**:
Exela is committed to creating a diverse environment and is proud to be an equal opportunity employer. Qualified applicants will be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information or any other characteristic protected by applicable federal, state, or local laws.

**Veterans**

Exela welcomes job applicants from all walks of life and backgrounds, including those who are transitioning military members, veterans, reservists, National Guard members, military spouses, and their family members. Individuals will be considered no matter their military rank or specialty.

**Pay Transparency Nondiscrimination Provision**:
Exela will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Pay: $17.40-$18.00 per hour

Expected hours: 37.5 per week

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)
- Mailroom: 1 year (preferred)