Carrier Relations Specialist

Carrier Relations Analyst Position Overview: Headquartered in Woodstock, New Brunswick, Xplore Inc. is one of Canada’s leading broadband service providers. For over a decade, Xplore has been providing innovative broadband solutions to rural customers at work, home, and play across Canada. Today, Xplore offers voice and data communication services through its unique wireless and satellite network that connects Canadians to what matters. The Carrier Relations Analyst is responsible for record keeping, being the go-to person for reports, audits, and process improvement recommendations with regards to the carrier services operations. As the Carrier Relations Analyst, you will be a key member of the Carrier Services Team and have the main responsibility of managing the carrier services database (Quickbase and Cacti), contract management and invoice & billing analysis. As part of the Carrier Services team’s mandate on budget management, you will also be supporting the project coordinators on network optimization and cost‑saving initiatives. This position reports to the Senior Manager, Carrier Services with a preferred work location in Markham, Ontario. Key Responsibilities Maintain accurate records of circuit inventory, contracts, and service‑level agreements in Quickbase and SharePoint. Maintain up‑to‑date vendor data for the organization, including vendor maps (KMZs), on‑net lists, vendor contacts, and escalation lists. Review and validate vendor invoice data and reconcile it to both contracts and Quickbase records. Work with the team on vendor audits and data validation projects. Prepare vendor reports and analytics across various metrics. Act as a liaison between internal teams and carriers for issue resolution, escalations, and service outages. Interface with the Data Scientists and programmers for Quickbase enhancements. Work with Finance on purchase orders and invoice processes, as required. Coordinate with network operations centre on service escalations to vendors. Match invoices to purchase orders prior to purchase order approval in collaboration with the project coordinators. Identify off‑net consolidation and optimisation opportunities. Resolve billing or service issues that may arise with vendors. Help identify process gaps and document process maps. Perform any other duties and responsibilities as assigned. Qualifications Engineering degree (Electrical or Computer Science) preferred or BS Business Administration. Minimum 3 years of experience in Carrier Relations, Purchasing, Cost Management, or Data Analysis. Knowledge of typical Service Provider IP/Ethernet & wavelength service offerings. Knowledge of Quickbase. Experience with GIS packages such as Google Earth, QGIS, MapPoint, or Map Info highly valued. Relationship management skills – ability to develop and maintain productive stakeholder relationships. Highly organised, able to multi‑task and detail oriented. Solid technical writing, presentation, and communication skills. Excellent analytical skills. Experience with financial planning, reporting, and tracking highly valued. Experience with contracts highly valued. Proficiency in Microsoft Office Software (Outlook, Word, PowerPoint, Excel, Teams, SharePoint). Job Details Seniority level: Associate Employment type: Full‑time Job function: Administrative Industry: Telecommunications Location: Markham, Ontario. Salary: CA$70,000 - CA$75,000 per year. Referrals increase your chances of interviewing at Xplore Inc. by 2x. Get notified about new Carrier Relations Specialist jobs in Markham, Ontario, Canada . #J-18808-Ljbffr