Senior Real-Time Agent Assist Solution Architect

3 weeks ago


Toronto, Canada Capco Full time

A leading consulting firm in Toronto seeks a Senior Contact Centre Solution Designer to lead the design of a Real-Time Agent Assist capability for Tier 1 clients. The ideal candidate will have significant experience in Contact Centre solutions, effective collaboration skills, and a background in voice and digital technologies. This role includes overseeing implementation and ensuring alignment with client needs while leveraging vendor partnerships. Comprehensive benefits and professional growth opportunities are offered.#J-18808-Ljbffr



  • Toronto, Canada Capco Full time

    A leading consulting firm in Toronto seeks a Senior Contact Centre Solution Designer to lead the design of a Real-Time Agent Assist capability for Tier 1 clients. The ideal candidate will have significant experience in Contact Centre solutions, effective collaboration skills, and a background in voice and digital technologies. This role includes overseeing...


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    A leading consulting firm in Toronto is seeking a Senior Contact Centre Solution Designer to lead the design and implementation of a Real-Time Agent Assist capability for a financial services client. The role involves collaborating with vendors, overseeing implementations, and delivering innovative solutions to enhance client services. Candidates should have...


  • Toronto, Canada Capco Full time

    A leading consulting firm in Toronto is seeking a Senior Contact Centre Solution Designer to lead the design and implementation of a Real-Time Agent Assist capability for a financial services client. The role involves collaborating with vendors, overseeing implementations, and delivering innovative solutions to enhance client services. Candidates should have...

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