Customer Success Manager
2 weeks ago
Customer Success Manager For many of us there’s that one podcast we never miss, and video content is part of our daily routine, whether it’s professional or personal. But how many of us truly understand the effort that goes on behind the scenes? At Riverside we built an AI‑powered platform that helps content creators, podcasters, marketers, and more at major brands like Netflix, Disney, Google, and Microsoft to create high‑quality content with ease. Riverside’s technology streamlines the entire content creation process, turning ideas into professional‑grade content with the highest production standards, without requiring expensive equipment or external services. The secret? AI‑driven tools that replace traditional production roles like editing, directing, and design, automating the entire process at the click of a button. About The Customer Success Team Our Customer Success team is dedicated to helping our customers maximize the value of our platform. We build strong relationships, provide strategic guidance, and ensure a seamless experience from onboarding to renewal. Acting as trusted advisors, we proactively address challenges, drive adoption, and identify opportunities for growth. If you’re passionate about delivering exceptional customer experiences and thrive in a dynamic, relationship‑focused role, this is the team for you. On your day‑to‑today You will manage a portfolio of SMB/Mid‑Market customers, acting as a strategic partner and trusted advisor to help them unlock the full value of Riverside. Your focus will be on driving adoption, enabling success at scale, and ensuring long‑term retention and growth. You’ll lead regular business reviews, guide high‑impact conversations, and identify opportunities for renewals and expansion. As the voice of the customer, you’ll collaborate cross‑functionally with Product and Marketing to influence roadmap priorities and share best practices. Your ability to build deep relationships, think proactively, and consult on how Riverside fits into broader business goals will be key to your success. Location: This is a remote role based in Toronto, ON Canada with a requirement to work Eastern time zone business hours. Requirements: 1-3 years of experience in customer success/customer support in a SaaS environment. Experience managing a high velocity of accounts. Desire to work remotely in a fast‑paced startup environment. Passion to apply your tech‑savviness to learn Riverside’s product functionality. An ability to excel in achieving KPIs and targets. Strong verbal and written communication skills in English. Strong analytical and problem‑solving skills. Ability to prioritize, organize, and execute multiple tasks with deadlines. #J-18808-Ljbffr
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Customer Success Manager
4 weeks ago
Toronto, Canada AgencyAnalytics Full timeCustomer Success Manager Application Deadline: 2 January 2026 Department: Customer Success Employment Type: Permanent Location: Remote Canada Compensation: $60,000 - $90,000 / year Description We're seeking a Customer Success champion to service the North American customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit,...
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Customer Success Manager
4 weeks ago
Toronto, Canada Tayo Full timeWe’re looking for a mid-level customer success manager to join our team.A Customer Success Manager (CSM) plays a pivotal role in enhancing customer experiences and fostering long-term client relationships that drive business success. As a Customer Success Manager, your primary responsibility is to ensure customers achieve their desired outcomes while using...
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Customer Success Manager
3 weeks ago
Toronto, Canada Tayo Full timeWe’re looking for a mid-level customer success manager to join our team.A Customer Success Manager (CSM) plays a pivotal role in enhancing customer experiences and fostering long-term client relationships that drive business success. As a Customer Success Manager, your primary responsibility is to ensure customers achieve their desired outcomes while using...
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Manager, Customer Success
3 weeks ago
Toronto, Canada Prophix Full timeManager, Customer Success (Maternity leave contract) Join to apply for the Manager, Customer Success (Maternity leave contract) role at Prophix Manager, Customer Success (Maternity leave contract) Join to apply for the Manager, Customer Success (Maternity leave contract) role at Prophix Get AI-powered advice on this job and more exclusive features. Prophix...
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Customer Success Manager
3 hours ago
Toronto, Canada Messagepoint Full time**Customer Success Manager** **About Us**: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business...
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Manager, Customer Success
4 weeks ago
Toronto, Canada Prophix Full timeManager, Customer Success (Maternity leave contract)Join to apply for the Manager, Customer Success (Maternity leave contract) role at ProphixManager, Customer Success (Maternity leave contract)Join to apply for the Manager, Customer Success (Maternity leave contract) role at ProphixGet AI-powered advice on this job and more exclusive features.Prophix is a...
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Customer Success Manager
7 days ago
Toronto, Canada Messagepoint Full time**About Us**: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business users such as marketers, CX...
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Customer Success Manager
2 weeks ago
Toronto, Canada Dye & Durham Corporation Full timeSenior Customer Success Manager (Toronto) Location: Toronto Department: Sales The Customer Success Manager (CSM) will play a critical role in ensuring clients achieve maximum value from Dye & Durham’s products and services. Acting as a trusted advisor and primary point of contact, the CSM will focus on building long‑term relationships, enhancing customer...
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Customer Success Manager
4 weeks ago
Toronto, Canada Actionstep Full timeActionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast-growing, dynamic business with a global customer base and team. Headquartered in Auckland, New Zealand, with team members in the United Kingdom, United States, and Australia, we are...
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Customer Success Manager
1 week ago
Toronto, Canada Varicent Full timeAt Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of...
