Service Desk Team Lead

1 week ago


Vancouver, Canada Stellar Recruitment Inc. Full time

One of Stellar's major clients is searching for a Managed Services Team Lead, with the goal of combining technical expertise and leadership to drive team success in order to deliver exceptional service to their clients. In this hands-on role, the right applicant will be responsible for mentoring and support team members while contributing to organizational growth and efficiency. If you think you'd be a great fit for this permanent role, let's connect Apply now or email us at to learn more and get in touch with our team.


Responsibilities:

  • Coordinate daily activities of the support team, ensuring balanced work distribution
  • Provide advanced technical support for complex IT issues, optimizing systems and networks
  • Develop and oversee training programs for team members and clients
  • Drive projects to successful completion with a focus on quality and client satisfaction
  • Maintain Microsoft 365, Azure, Windows Server/Desktop environments and critical systems
  • Lead onboarding and training for new clients and team members


Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or related field
  • Industry certifications: Microsoft O365/Azure Role-Based, Cisco CCNA, or VMware VCP
  • Minimum 5 years of MSP or related experience, with proven leadership skills
  • Expertise in operating systems, business applications, and network systems
  • Strong project management abilities with a history of successful project delivery
  • Excellent problem-solving, analytical, and decision-making capabilities


Salary: $90-$120k/year


Please note that the posted salary range for this role may vary based on seniority, qualifications, or prior experience. We are always looking for talented people to join our network, and if your desired compensation isn't reflected in this posting, please send your application for review regarding related opportunities.



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