Director, HK Client Care

4 weeks ago


Vaughan, Canada Standard Chartered Full time

A global financial institution is seeking a Director of Contact Centre Operations to lead its Hong Kong call and chat operations. This senior leadership role involves developing a long-term strategic roadmap, driving digital transformation initiatives, and improving customer satisfaction metrics and operational efficiency. The ideal candidate should have over 8 years of experience in client service management, a Bachelor's degree in a relevant field, and strong leadership and analytical skills. The company offers competitive salary and benefits, including flexible working options and a commitment to employee wellbeing.#J-18808-Ljbffr



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