Information Technology Security Analyst

4 weeks ago

Toronto, Canada Procom Full time

Senior Technical Security Analyst – ServiceNow On behalf of our Banking client, Procom is searching for a Senior Technical Security Analyst – ServiceNow for a 6‑month role. This position is a hybrid role with 4 days onsite at our client’s Toronto office. Responsibilities Support end users by processing requests submitted through our ticketing platform and follow documented procedures, ensuring timely execution and closure of access requests. Investigate urgent issues and elevate requests accordingly, ensuring a valid business reason is provided. Work in a diverse environment leveraging other team members’ experience and knowledge. Mandatory Skills At least 3 years of experience in IT support and/or Service Desk support. Proficiency in ServiceNow. Strong technical writing aptitude, written and verbal communication skills. Strong ability to manage client and stakeholder relations with a sense of urgency and to shift tasks in a high‑pressure environment. Knowledge of Identity & Access Management controls and policies. Skilled in collaboration, troubleshooting, and gap analysis. Nice‑to‑Have Skills ITIL v3: Foundations, Operational Support & Analysis. Strong technical writing aptitude, written and verbal communication skills. Assignment Length This is a 6‑month contract position. Start Date ASAP. Assignment Location Toronto, Ontario, Canada. Hybrid position requiring 4 days per week in the office. Seniority Level Mid‑Senior level Employment Type Contract Job Function Information Technology, Product Management, and Other Industries IT Services and IT Consulting, Banking, and Financial Services #J-18808-Ljbffr

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