Information Technology Service Management Consultant

5 days ago


Toronto, Canada Yochana Full time

Overview Own the Incident, Problem, and Change processes for the portfolio. Ensure disciplined execution, robust communications, and reporting. You’ll run Major Incident bridges, maintain SLAs/OLAs, and drive continuous improvement with the tech leads and manager. Key Responsibilities Lead Major Incident Management and stakeholder updates. Govern ITSM practices in ServiceNow/Jira. Track KPIs and drive continuous improvement. Coordinate CAB participation and manage change schedules. Required Skills Deep ITIL/ITSM experience and strong communication skills. Familiarity with ServiceNow and cloud environments (Azure and AWS ). Preferred Qualifications Experience running MIM for banking platforms. 10+ years in application architecture and leadership. Seniority Level Mid-Senior level Employment Type Contract Job Function Management and Information Technology Industries IT Services and IT Consulting Information Services IT System Operations and Maintenance #J-18808-Ljbffr



  • Toronto, Canada Yochana Full time

    Overview Own the Incident, Problem, and Change processes for the portfolio. Ensure disciplined execution, robust communications, and reporting. You’ll run Major Incident bridges, maintain SLAs/OLAs, and drive continuous improvement with the tech leads and manager. Key Responsibilities Lead Major Incident Management and stakeholder updates. Govern ITSM...


  • Toronto, Canada Toronto Public Library Full time

    Job Number: - J0625-0516 - Posting Date: - July 10, 2025 - Closing Date: - July 25, 2025 - Job Title: - ITS Lead, Digital Enablement - Branch/Department: - Toronto Reference Library - Division: - Information & Technology Services - Employment Type: - Permanent Full Time - Status: - Full-Time - # of Open Positions: - 1 - Salary: - $93,329.60 -...


  • Toronto, Canada Apex Systems Full time

    OverviewApex Systems is a staffing and consulting firm seeking a Senior Technology Strategy Consultant with 7-10 years of experience managing programs and supporting technology teams, experience with process improvements, exposure to large cloud or modernization, and experience communicating with senior leadership, to place at our client, a Big Five...


  • Toronto, Canada Ontario Federation of Indigenous Friendship Centres Full time

    **Objective**: To deliver OFIFC's IT strategy, aligning IT deployment in a culturally sensitive, commercially effective manner that resonates with Indigenous values, managing the systems, and maximizing the adoption of technologies while honoring and integrating Indigenous culture and community needs. **Key Deliverables**: - Oversee the quality of the...


  • Toronto, Canada Blue Rose Technologies Full time

    Education: - Expérience: **Education**: - Bachelor's degree - Computer engineering, general - Computer technology/computer systems technology **Tasks**: - Confer with clients to identify requirements - Design, develop and implement information systems business solutions - Provide advice on information systems strategy, policy, management and service...


  • Toronto, Canada Zenith System Solutions Inc. Full time

    Education: Bachelor's degree - Experience: 5 years or more **Tasks**: - Design, develop and implement information systems business solutions - Provide advice on information systems strategy, policy, management and service delivery - Develop and implement policies and procedures throughout the software development life cycle **Certificates, licences,...


  • Toronto, Canada DI Squared Services Canada Inc. Full time

    Education: - Expérience: - **Education**: - Bachelor's degree - ** Work setting**: - Willing to relocate - Consulting firm - ** Tasks**: - Confer with clients to identify requirements - Document technical requirements to ensure that products, processes and solutions meet business requirements - Design, develop and implement information systems business...


  • Toronto, Canada Management Solutions, S.L Full time

    Canada NEW TECHNOLOGIES AND DIGITAL TRANSFORMATION CONSULTANT TORONTO Toronto / Graduate / Number of vacancies: 2 You will be working in key projects for leading organizations in IT strategy and governance (Strategic IT plans, IT Servicing , Project Management Office (PMO), Transformation, Organization and Efficiency, etc.), implementation of specialist...


  • Toronto, Canada Toronto Public Library Full time

    Job Number: - J0625-0105 - Posting Date: - June 12, 2025 - Closing Date: - June 20, 2025 - Job Title: - Workspace Technology Analyst - Branch/Department: - 120 Martin Ross - Division: - Information & Technology Services - Employment Type: - Permanent Full Time - Status: - Full-Time - # of Open Positions: - 7 - Salary: - $62,626.20 - $70,707.00 -...


  • Toronto, Canada Toronto Public Library Full time

    Job Number: - J0625-0115 - Posting Date: - June 12, 2025 - Closing Date: - June 20, 2025 - Job Title: - ITS Lead - Network & Telecom - Branch/Department: - 120 Martin Ross - Division: - Information & Technology Services - Employment Type: - Permanent Full Time - Status: - Full-Time - # of Open Positions: - 2 - Work Schedule (Week1): - Monday: 9:00 am - 5:00...