Information Technology Service Management Consultant

1 week ago


Toronto, Canada Yochana Full time

Overview Own the Incident, Problem, and Change processes for the portfolio. Ensure disciplined execution, robust communications, and reporting. You’ll run Major Incident bridges, maintain SLAs/OLAs, and drive continuous improvement with the tech leads and manager. Key Responsibilities Lead Major Incident Management and stakeholder updates. Govern ITSM practices in ServiceNow/Jira. Track KPIs and drive continuous improvement. Coordinate CAB participation and manage change schedules. Required Skills Deep ITIL/ITSM experience and strong communication skills. Familiarity with ServiceNow and cloud environments (Azure and AWS). Preferred Qualifications Experience running MIM for banking platforms. 10+ years in application architecture and leadership. Seniority Level Mid-Senior level Employment Type Contract Job Function Management and Information Technology Industries IT Services and IT Consulting Information Services IT System Operations and Maintenance #J-18808-Ljbffr



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