Store Manager

Join us to build a more rewarding financial future for all Canadians At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast-paced, high‑pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest‑growing fintech companies in Canada. #1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 — the first company ever to achieve a three‑peat at the top #1 Fastest Growing Company in Canada for 2024 by Globe & Mail Top‑ranked mobile apps and credit cards Team of 500+ people 1M+ customers 10K+ retail partners High Performance at Neo Teamwork: We trust, respect, encourage, and show up for each other — through good times and hard. We’re on this mission not just for ourselves, but also for the people we work with — and ultimately, for our customers. Ownership: We all have a stake in Neo’s success — so we go out of our way to do what needs to get done. We hold ourselves accountable to deliver on our commitments — to our customers, to our partners, and to our team. When we fall short, we find a way to do better in the future. Professional Integrity: We’re asking millions of Canadians to trust us with their hard‑earned money — so we hold ourselves (and each other) to the highest standards of integrity. The Role The Store Manager oversees all aspects of store operations, including sales performance, staffing, inventory management and customer service. The Store Manager will recruit, train, and motivate a high‑performing team, provide ongoing coaching and feedback, and foster a positive work environment that promotes teamwork and collaboration. Successful candidates will be skilled in providing exceptional customer service, addressing customer inquiries and concerns in a timely manner, and implementing strategies to enhance the overall customer experience while simultaneously driving sales. What You’ll Be Doing Recruit strong sales‑focused individuals to join your team through active job boards and by leveraging your existing network. Train, coach and develop sales associates to be high performers, driven to exceed sales targets and performance expectations. Act as the Chief Culture Officer of your store, leading by example on what is expected of your team. Handle weekly scheduling for all sales associates. Provide day‑to‑day support to sales associates. Who We Are Looking For 5–10 years of experience working in retail sales with a focus on creating strong relationships and lasting rapport with current and future clients. A proven track record in cross‑selling clients on multiple products and services. Experience leading and developing a high‑performing sales team while managing turnover. A strong network of sales representatives who bring experience interacting with clientele of all ages. Working At Neo The people who thrive at Neo are resourceful, growth‑oriented, and driven to win. We hold ourselves to high standards because we’re on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to raise the bar and deliver exceptional experiences for our customers. Our commitment to customer success drives everything we do, from building world‑class products to providing exceptional support at every step of their journey. We trust, respect, and support each other; honest conversations, constructive input, and empowerment are part of our culture. You’ll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices, where ideas move quickly and teams build momentum together. All team members have a stake in Neo’s success and earn meaningful equity through stock options. This ownership mindset is at the heart of everything we do. When Neo grows, we all grow. Apply With Us We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check. By continuing with your application, you agree to the Candidate Privacy Notice, which guides how we process your personal information for the purpose of your application. Seniority level Mid‑Senior level Employment type Full‑time Job function Sales and Business Development Referrals increase your chances of interviewing at Neo Financial by 2x. Get notified about new Store Manager jobs in London, Ontario, Canada. #J-18808-Ljbffr