Customer Service Administrator

3 weeks ago

Saint John, Canada Carquest Canada Full time

Are you looking for an opportunity to incorporate your passion for cars and your passion for providing best in class customer service? At CARQUEST, we strive to be the best parts provider in the automotive after-market industry. We are looking for a positive, goal-driven, car enthusiast to join our collaborative customer service team who are dedicated to building authentic relationships with our customers.


About the Position:


Our Customer Service Administrator at our Saint John office will report to the Customer Service manager and is responsible for responding to customer requests to place orders, determine the availability of parts and prices in a timely and efficient manner.

What we have to offer:


· Opportunity to work for the largest after-market auto parts provider in North America

· Visibility to career growth opportunities across the entire organization

· Access to a robust online training system for personal or leadership development

· Employee discounts at any of our retail stores

· Financial benefits including group RRSP with employer contribution and discounted stock purchase plans

· Employee benefits including health and dental after 3 months


What you bring to the team:


· You are passionate about customer service – It is in your nature to continuously provide exceptional customer service and you’re driven to build long-lasting relationships with customers, peers, management, etc.

· You are an efficient problem solver under pressure – You can research and handle customer issues as they arise including notifying customers regarding fill discrepancies on “must have orders”

· You are a resourceful multi-tasker – You have the ability to check prices and parts availability while speaking with customers and can re-key “unknown orders” to identify customer names, addresses and any other information for proper billing and shipping

· You are a team player – You are dedicated to contributing to a collaborative team with a positive and friendly attitude

· You are organized and thorough – You will maintain the special order file and follow up as necessary for billing invoices not received and proof of delivery to customer, you will maintain records to ensure prompt and accurate reporting and you will document over/short claims for research and resolution

· You are reliable – You are a self-starter who is dependable in completing tasks, is responsible in dealing with confidential information and contributes to a safe work environment

· You are adaptable – You can perform accounting duties consisting of credit entry, order entry and direct billing for shipments from other company locations


Required Skills and Experience:


· 1-3 years of customer service experience is preferred

· Able to deal with a high volume of calls and emails

· Computer knowledge of Microsoft Windows, Excel, Word and Access

· Basic knowledge of some accounting procedures

· Must be detail oriented and have excellent mathematical skills

· Must have well developed interpersonal skills to deal with customers

· Bilingual in both French and English is considered an asset


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, and basis of disability or any other federal, provincial or local protected class.

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