Customer Service Representative

4 weeks ago

Saint John, Canada Fix Auto Saint John East Full time

Our Customer Service Representative (CSR) is responsible for serving customers in person and via the telephone. The CSR is accountable for dealing with customer service and processing transactions. CSR follows all procedures and policies when providing customer service and understands his/her role as brand ambassador and provides positive experience to all customers.

**Core Competencies**:

- Customer Focus
- Communication
- Energy & Stress Management
- Team Work
- Quality Orientation
- Problem Solving
- Accountability and Dependability
- Time Management
- Ethics and Integrity
- Results Oriented
- Mediating & Negotiating
- Planning and Organizing

**Job Duties**:

- Ensure excellence in the delivery of the customer experience as outlined in Fix Auto best practices
- Effectively manage front office operations to ensure efficient organization and support of the sales function
- Collaboration with production manager and sales manager to ensure vehicles are on track for timely and flawless delivery
- Provide regular and standard reporting to production and sales managers to ensure awareness on key performance metrics
- Provide service to customers by reviewing the services offered
- Provide an outstanding customer service experience, in order to build strong and long-lasting relationships with clients
- Set convenient appointments with the customers, based on the shop availability
- Keep the customer data base up to date to ensure efficiency
- Other related tasks as required.

**Requirements**:

- High school diploma or GED required
- Strong customer service and troubleshooting skills
- Experience working as a customer service representative for a Collision Centre preferred
- Exceptional conflict resolution, negotiation, and objection handling skills
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Professional appearance and manners
- Strong work ethic and positive team attitude

**Salary**: From $17.00 per hour

Expected hours: 40 per week

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Saint John, NB E2H 1X2: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 5 years (required)

Work Location: In person

Application deadline: 2023-09-01
Expected start date: 2023-09-05

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