Night Support Supervisor

Reporting to the Manager, Hospitality Services, the Night Support Supervisor enhances the dignity and quality of life of our clients through his/her assumed responsibility for quality client services during the night shift. Our values of hospitality, compassion, faith and acceptance are demonstrated by ensuring the respectful welcoming of persons seeking shelter at Good Shepherd Ministries. Through his/her work, the Night Support Worker contributes to the Good Shepherd Ministries’ commitment to ensure that all clients are well received and have the necessary supplies for a dignified stay at Good Shepherd Centre in a manner that is welcoming, hospitable and respectfully present to others. Through responsible leadership and role modelling, the Night Support Supervisor is responsible to ensure that the safety of the shelter and its clients are of the utmost importance and carried out in a manner that reflects the Mission, Vision and Values of Good Shepherd Ministries. By welcoming and being respectfully present and hospitable to others, the Night Support Supervisor models the Mission, Vision and Values within the Shelter and Hospitality Services Department and Good Shepherd Ministries. Duties and Responsibilities To carry out all duties and responsibilities in accordance with the Mission, Vision and Values of Good Shepherd Ministries. To provide service in a dignified, respectful and hospitable manner that reflects the Mission, Vision and Values of Good Shepherd Ministries and which integrates non-discrimination/anti-oppression/anti-racism frameworks. To observe all health and safety rules and regulations to work in a manner that minimizes risk to yourself, clients, co-workers and others as well as to the property of Good Shepherd Ministries. To perform your job responsibilities in accordance with the Occupational Health and Safety Policies and the Occupational Health and Safety Act. To comply with the established rules of operation, procedures, policies and code of conduct. To comply with work scheduling and attendance requirements according to policy and practices. To update the City of Toronto’s Shelter Management Information System (SMIS) database with new admissions and to perform the routine bed checks and recollection of SMIS in accordance with the City’s Shelter, Housing and Supports Services directives. To coordinate the responsibilities of the night shift co-workers and assign duties to ensure effective client service according to agency Policies and Procedures. To coordinate the required registration and documentation of client services. To oversee client services and building security during the night shift as per agency Policies and Procedures. To ensure the registration of clients, the assignment of beds and supplies and the overall welcoming of persons seeking shelter at Good Shepherd Ministries. To determine whether persons seeking shelter are intoxicated, under the influence of alcohol/drugs or otherwise unsafe to be admitted for overnight shelter. To ensure the cleaning and laundry duties are completed. To ensure that any special cleaning projects assigned by the Manager, Hospitality Services, or designate, are prioritized and workloads are equally distributed. To ensure that all clients are welcomed and have the necessary supplies to have a dignified stay at Good Shepherd Ministries. To decide when a client is required to leave the premises and to endeavour to arrange alternative overnight accommodation for clients asked to leave the premises. To provide relevant information and client observation to other department co-workers as necessary. To respond to fellow co-workers’, clients’ or visitors’ queries in a positive and respectful manner regarding Good Shepherd Ministries’ Policies and Procedures. To accept and document donations of food, clothing or monetary gifts delivered during the night shift. To supervise Night Support Workers and evaluate work performance and complete Performance Appraisals as required. To personally monitor all floors of the Centre, ensuring the safety of all people and the building. To coordinate the night shift’s monitoring of the dormitories and the completion of headcounts as directed. To assist Manager, Hospitality Services, or delegate, with filling vacancies or calling in of relief co-workers as necessary. To be familiar with the ‘Fire Safety Plan,’ ‘Evacuation Procedure’ and ‘Emergency/Disaster Plan,’ and to assume responsibility in the event of an emergency by directing co-workers, clients and visitors and being responsible for summoning the emergency services and “On Call” personnel as required. To document and complete the ‘Incident Report Logs’ during night shift and ‘hand over’ reports to the oncoming shift or other relevant co-workers as necessary. To assist the Manager, Hospitality Services or delegate, in co-workers training and development as requested. To inform the Manager, Hospitality Services, or delegate, of matters affecting client service delivery and safety as necessary. To maintain the confidentiality and ethical standards of Good Shepherd Ministries at all times. To perform any other related tasks that may from time to time be assigned by the Manager, Hospitality Services, or delegate. Skill, Nature and Scope Actively practices the Mission, Vision and Values of Good Shepherd Ministries. An ability to appreciate the complexity and demands of ‘hard to serve’ individuals from diverse backgrounds. Diploma or equivalent in Social Services. A minimum of two (2) years experience in shelter work is required. Knowledge of WHMIS requirements in using chemical cleaning solutions. CPR, First Aid and AED Certificates acquired through a recognized course. Proven supervisory skills and a demonstrated ability to direct others in a team environment. A demonstrated ability, through work experience, to supervise, direct and build a team approach to work. Excellent written communication skills to produce routine memos, correspondence and reports. Excellent interpersonal and communication skills to maintain team work which include sharing work overload, screening telephone calls and the ability to clearly communicate with Department Directors/Managers, co-workers, volunteers, visitors and clients. Excellent written communication and interpersonal skills to maintain team work with the ability to communicate effectively with individuals from diverse backgrounds. #J-18808-Ljbffr