Senior Project Manager/Scrum Master

ABOUT APPLY DIGITAL Apply Digital is a global experience transformation partner. We drive AI‑powered change and measurable impact across complex, multi‑brand ecosystems. Leveraging expertise that spans across the customer experience lifecycle from strategy, design to engineering and beyond, we enable our clients to modernise their organisations and maximise value for their business and customers. Our 750+ team members have helped transform global companies like Kraft Heinz, NFL, Moderna, Lululemon, Dropbox, Atlassian, A+E Networks, and The Very Group. Apply Digital was founded in 2016 in Vancouver, Canada. In the past nine years, we have grown to ten cities across North America, South America, the UK, Europe, and India. At Apply Digital, we believe in the “One Team” approach, where we operate within a ‘pod’ structure. Each pod brings together senior leadership, subject matter experts, and cross‑functional skillsets, all working within a common tech and delivery framework. This structure is underpinned by well‑oiled scrum and sprint cadences, keeping teams in step to release often and retrospectives to ensure we progress toward the desired outcomes. Wherever we work in the world, we envision Apply Digital as a safe, empowered, respectful and fun community for people, every single day. Together, we work to embody our SHAPE (smart, humble, active, positive, and excellent) values and make Apply Digital a space for our team to connect, grow, and support each other to make a difference. Visit our Careers page to learn how we can unlock your potential. LOCATION: Apply Digital is hybrid/remote friendly. This role operates on Pacific Standard Time (PST) hours. Ideally, candidates are based in Western Canada, the U.S. West, or Latin American countries that align with PST or Central Standard Time (CST). THE ROLE: Apply Digital is seeking a Senior Project Manager/Scrum Master with deep expertise in Scrum and Agile frameworks to lead complex digital programmes. This role centres on guiding multiple digital development teams through structured, iterative delivery, ensuring clarity, alignment, and momentum across projects. You will bring agency or consultancy experience, having successfully led digital transformations and flagship initiatives, while bridging business objectives with technical execution. The ideal candidate thrives under pressure, drives disciplined processes, and can translate strategic priorities into actionable plans for cross‑functional teams. In this position, you will be the primary Scrum Leader for several development squads, using your knowledge of Scrum, Kanban, and hybrid Agile approaches to maximise team performance, delivery quality, and client impact. Your role combines tactical project oversight with strategic thinking, balancing day‑to‑day execution with long‑term programme goals. Strong communication, facilitation, and stakeholder management skills are essential for ensuring alignment across teams, translating complex discussions into clear actions, and maintaining transparency with clients and leadership. Candidates must be able to work standard Pacific Time (PT) hours, from 9:00 AM to 5:00 PM or 6:00 PM as needed, to support client deliverables and team collaboration. RESPONSIBILITIES: Serve as Scrum Master for multiple digital development teams, facilitating sprint planning, daily stand‑ups, sprint reviews, and retrospectives to drive focus, transparency, and continuous improvement. Lead complex digital projects from initiation to delivery, translating client outcomes into clear plans while managing scope, timeline, and budget. Guide teams through Agile and Kanban practices, adapting methodologies to team needs while fostering efficiency and delivery excellence. Define and maintain project roadmaps, release plans, and capacity schedules, proactively identifying risks, dependencies, and bottlenecks. Act as the primary liaison between technical and business stakeholders, ensuring project priorities align with strategic objectives and business value. Oversee the release process across multiple platforms, coordinating deployments, resolving blockers, and maintaining QA and performance standards. Facilitate workshops and discovery sessions, including requirements gathering, design reviews, and feedback cycles, to create shared understanding and alignment across teams. Collaborate with analytics, QA and technical teams to inform decisions with data, validate outcomes, and ensure project success against KPIs and performance metrics. Maintain accurate documentation, progress tracking, and reporting in project management tools, ensuring transparency for leadership and client stakeholders. Manage third‑party vendors and partners, ensuring adherence to agreements, quality standards, and integration within the overall delivery framework. Foster a collaborative, high‑performing culture by monitoring team morale, encouraging learning, and promoting Agile best practices and adoption of effective tools. REQUIREMENTS: 6‑10 years of experience leading complex, end‑to‑end digital programmes in an agency, consultancy or professional services environment, ideally for enterprise or global clients, with a proven record of delivering flagship digital experiences and high‑profile platforms. Prior experience as a Project Manager or Scrum Lead supporting digital initiatives, demonstrating the ability to navigate technical complexity, high visibility and elevated expectations for performance, reliability and delivery. Must be able to work during Pacific Time (PT) hours, typically 9:00 AM–5:00 PM or 9:00 AM–6:00 PM as required to align with client and team schedules. Strong foundation in digital project management, including ownership of timelines, budgets, scope and delivery across digital applications, with the agility to adapt to evolving client and business needs. Deep understanding of Agile delivery frameworks (Scrum, Kanban or hybrid), the software development lifecycle (SDLC), and continuous integration/continuous delivery (CI/CD) practices. Agile or Scrum Master certifications (CSM, PMI‑ACP or equivalent) are a plus. Experience using GitHub to support digital delivery workflows, including managing repositories, reviewing pull requests and collaborating with technical teams. Experienced in facilitating cross‑functional collaboration among technical, design, data and business teams—aligning priorities, driving accountability and ensuring smooth communication across stakeholders. Strong, energetic leadership presence, able to motivate teams, influence decision‑making and maintain focus under pressure while demonstrating professionalism, empathy and composure. Highly emotionally intelligent and adaptable, capable of reading team dynamics, anticipating challenges and adjusting communication styles to maintain alignment and trust with clients and internal teams. Skilled in stakeholder management and facilitation, from sprint ceremonies to executive reviews, translating discussions into actionable delivery plans and measurable outcomes. Technically fluent, able to engage confidently on topics including AI, analytics, cloud architecture and platform integrations, using insights to support data‑informed decision‑making. Experience managing headless or composable platforms across eCommerce, CMS, loyalty and personalisation systems (e.g. CommerceTools, Contentful, Talon.One, Auth0, Segment, etc.). Adept at managing vendors and external partners, defining scope, budgets and SLAs, and ensuring seamless integration within broader delivery efforts. Proficient in project and collaboration tools such as Jira, Confluence, Airtable, Notion, Smartsheet and Google Suite, with hands‑on experience managing Jira development boards preferred. Skilled in tracking and reporting KPIs and performance metrics, leveraging insights to drive continuous improvement in processes and delivery outcomes. Strong relationship builder, capable of engaging confidently with Director, VP and C‑suite stakeholders while balancing diplomacy with clarity and sound judgment. A flexible, resilient and proactive leader with a positive, can‑do attitude—committed to fostering team growth, collaboration and a one‑team culture. Demonstrated critical thinking and problem‑solving abilities, taking initiative to resolve ambiguity and drive projects towards clear, impactful results. LIFE AT APPLY DIGITAL At Apply Digital, people are at the core of everything we do. We value your time, safety and health, and strive to build a work community that can help you thrive and grow. Here are a few benefits we offer to support you: Great projects: Broaden your skills on a range of engaging projects with international brands that have a global impact. An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe. Learning opportunities: We offer generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship and peer support. Generous vacation policy: Work‑life balance is key to our team’s success, so we offer a flexible personal time offer (PTO), allowing ample time away from work to promote overall well‑being. Customisable benefits: Tailor your extended health and dental plan to your needs, priorities and preferences. Flexible work arrangements: We work in a variety of ways, from remote to in‑office to a blend of both. Apply Digital is committed to building a culture where differences are celebrated and everyone feels welcome. That’s why we value equal opportunity and nurture an inclusive workplace where our individual differences are recognised and valued. For more information, visit the Diversity, Equity and Inclusion (DEI) section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by emailing us at #J-18808-Ljbffr