ServiceNow- Configuration Management Database

3 weeks ago

Ottawa, Canada CQ Search Group Ltd. Full time

It is a hybrid remote (2 days per week ) contract in Ottawa ON



• Perform ServiceNow Configuration Management Database (CMDB) assessments and develop a roadmap for enhancements and stabilization

• Identify opportunity for improving the quality of the data in the Configuration Management Database (CMDB)

• Troubleshoot and debug existing Configuration Management Database (CMDB) interfaces and improve them

• Establish a technical project plan with key milestones and providing status updates

• Create ServiceNow epics and stories

• Document key technical decisions, issues, and enhancements through the entire development lifecycle

• Report on development work progress

• Work with the support team to ensure transition from development to operation

• Provide guidance and expertise to various stakeholders throughout the life of the project

• Communicate and collaborate with project team members and key stakeholders throughout the life of the project

• Other related activities and deliverables as required



Required Qualifications & Skills

The Consultant should have the following qualifications and skills:

• University degree or college diploma in business administration, statistics, or a related field

• A minimum of five (5) years of demonstrated experience as a technical lead for ServiceNow implementations

• A minimum of five (5) years of demonstrated experience with the ServiceNow CMDB

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