Client Services Manager

12 hours ago


Toronto, Canada Spectrum Health Care (SHC) Full time

Client Services Manager - Spectrum Health Care (SHC) Join to apply for the Client Services Manager role at Spectrum Health Care (SHC) . We are hiring a Client Services Manager to support our Toronto branch in our fully onsite office at Bloor/Yonge. Company Description Our mission is to re‑imagine home care for clients and families. We provide products and services when care is required, delivered by compassionate, qualified staff. Our people are at the core of our business. Spectrum Health Care is a Canada’s Best Managed Company and offers competitive wages, paid sick days, RRSP matching, and more. Job Description Motivate, direct and coach client service staff to ensure quality care for all clients. Review staffing assignments to ensure quality care delivery and manage overtime for field staff. Resolve customer complaints to increase satisfaction and maintain customer loyalty. Prepare monthly schedules for Client Service Coordinators. Oversee hiring, training and orientation of Client Service Coordinators. Collect and share KPIs with the team and lead continuous improvement activities. Organize and evaluate workflows for the coordination team, identifying trends and process gaps. Communicate serious service quality issues to the Regional Director/Manager for resolution. Support the Regional Director/Manager with projects and day‑to‑day operations as required. Qualifications Minimum 5 years experience in the healthcare industry, preferably with home care. Registered health care professional an asset. Post‑secondary education or equivalent work experience. 2+ years of people management experience. Demonstrated commitment to delivering customer service excellence. Ability to manage and improve core business processes. Proficient in Microsoft Office applications (Word, Excel, PowerPoint). Strong computer skills, including learning proprietary software and preparing reports in Excel. Additional Information This is a current vacancy. Spectrum Health Care is committed to diversity, equity and inclusion and provides accommodations throughout the recruitment process. We thank all applicants; however, only those selected for interviews will be contacted. #J-18808-Ljbffr



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