Senior Support Analyst-FSS Finance Application Support

Senior Support Analyst - FSS Finance Application Support We are seeking a Senior Support Analyst to join Finance Shared Services - Finance Application Operations. This role is responsible for the ongoing management and administration of Finance Systems (e.g., EPM, TLM, PeopleSoft and Finance DataMart). You will lead the end-to-end incident management process and partner with IT in the investigation and resolution of incidents. As a subject matter expert (SME), you will identify new requirements and system enhancement opportunities to drive Finance System improvements and efficiencies. What you will do Responsible for the ongoing management and administration of Finance Systems (e.g., EPM, TLM, PeopleSoft, Finance DataMart), including scheduling, data validations, incident investigation and resolution, governance, and knowledge management Lead the end-to-end incident management process. Partner with IT in the investigation and resolution (both short and long term) of incidents. Create and provide post-incident review (PIR) documentation to Senior Management and affected business partners As SME, identify new requirements and system enhancement opportunities to drive Finance System improvements and efficiencies Partner with IT to establish priorities for support, maintenance, and enhancement activities Lead user acceptance test plan creation and execution for maintenance and enhancement releases; provide application signoffs for deployments to production Execute governance over Finance Systems to ensure integrity of financial records by reviewing and approving IT partners High Risk activities in the production environment Lead discussions on Knowledge Management to ensure an effective, efficient and continuous Finance system support model Coordinate and lead all SOX and audit activities in support of Finance Systems, ensuring compliance with controls across all Finance Applications What you need to succeed Must-have: In-depth knowledge of TLM reconciliation and transaction flow in TLM Previous knowledge of RBC finance systems and tools (i.e., EPM, Adjustment Capture and PeopleSoft) Detail oriented, analytical, able to work independently and a fast learner Change mindset and ability to apply a process improvement lens to all BAU activities Good communication (oral & written) and interpersonal skills Proven time management, planning, organizational and problem-solving skills Nice-to-have: Strong technical proficiency in Excel (Pivot tables, VB lookups) Experience with writing process documentation What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team A world-class training program in financial services Flexible work/life balance options Opportunities to do challenging work Job Details Address: 180 Wellington St W, Toronto City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: Technology and Operations Job Type: Regular Pay Type: Salaried Posted Date: Application Deadline: Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. #J-18808-Ljbffr