Senior Analyst, Customer Insights
2 weeks ago
Senior Analyst, Customer Insights & Business Analytics - Shoppers Drug Mart Join to apply for the Senior Analyst, Customer Insights & Business Analytics - Shoppers Drug Mart role at Loblaw Digital . At Loblaw Digital, we’re building leading eCommerce experiences in online grocery, beauty, pharmacy, and apparel. This role is based in Downtown Toronto and focuses on driving customer insights to inform marketing, product, and omnichannel strategy for Shoppers Drug Mart (SDM) eCommerce and Digital Health. What you’ll do Leverage an advanced analytics toolkit (SQL, Python/R, Snowplow Analytics) to uncover actionable insights and deliver strategic recommendations that shape marketing and product strategies for acquisition and retention. Build reporting and forecasting to understand sales and marketing performance as well as on-site / in-app customer engagement to drive traffic and conversion. Measure the impact of marketing campaigns and promotional tactics to generate actionable insights and enhance targeting. Support cross-functional growth initiatives across personalization, marketing journey attribution, and loyalty voucher optimization, adapting to evolving priorities to support overall business objectives. Collaborate with BI and Digital Implementation teams to improve data accuracy, accessibility, and automation. Develop and refine customer models (e.g., CLV, segmentation, migration) and embed key insights into marketing initiatives. Present and lead the creation of daily/weekly/monthly/quarterly reporting (traffic, customer analyses, post-campaign reports, presentations). Communicate findings clearly, incorporating best practices in data visualization and storytelling. What we’re looking for Bachelor’s degree (BA, BCom, Mathematics, Economics, Engineering) or equivalent. 2–5 years in a management consulting, analytics, e-commerce, or high-growth technology environment with strong business acumen. Strong analytical skills with proficiency in SQL and Excel. Ability to manage priorities in a high-capacity role, navigate ambiguity, and work on multiple complex projects independently. Exceptional organizational, problem-solving, and critical thinking skills with the ability to synthesize and communicate findings across the organization. Experience with web analytics tools (e.g., Snowplow Analytics, Google Analytics) is preferred. Experience with data visualization tools (e.g., LookerML, Looker Studio) is preferred. Knowledge of ETL processes and tools is an asset. Knowledge or experience with additional data analysis tools (e.g., Python, R) is an asset. We’re looking for a team player who is passionate about solving difficult business problems, digging into the “why,” challenging the status quo, and taking ownership of their work. How you’ll succeed We seek great people who model our values, build trust, and make connections. If you have big ideas and thrive in a collaborative, creative, and diverse environment, you’ll fit right in. We welcome a challenging, innovative work environment and encourage applicants to apply. Employment Type: Full timeType of Role: Regular Loblaw Digital supports Canada’s diversity and is committed to inclusive hiring. Accommodation is available upon request. We comply with laws as part of our Code of Conduct. #EN #SS #LD #ON #J-18808-Ljbffr
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Senior Analyst: Customer Insights
2 weeks ago
Toronto, Canada Loblaw Digital Full timeA leading eCommerce firm in Toronto is seeking a Senior Analyst to drive customer insights for enhancing marketing and product strategies. The role requires a Bachelor's degree and 2–5 years of experience in analytics or technology environments. Strong skills in SQL, Excel, and web analytics tools are essential for success. The position offers a...
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Senior Analyst: Customer Insights
2 weeks ago
Toronto, Canada Loblaw Digital Full timeA leading eCommerce firm in Toronto is seeking a Senior Analyst to drive customer insights for enhancing marketing and product strategies. The role requires a Bachelor's degree and 2–5 years of experience in analytics or technology environments. Strong skills in SQL, Excel, and web analytics tools are essential for success. The position offers a...
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Senior Analyst: Customer Insights
2 weeks ago
Toronto, Canada Loblaw Digital Full timeA leading eCommerce firm in Toronto is seeking a Senior Analyst to drive customer insights for enhancing marketing and product strategies. The role requires a Bachelor's degree and 2–5 years of experience in analytics or technology environments. Strong skills in SQL, Excel, and web analytics tools are essential for success. The position offers a...
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Customer Insights Analyst
1 day ago
Toronto, Canada Autodesk Full timeJob Requisition ID # - 23WD68985 - Position Overview - Autodesk is seeking a Voice of the Customer Insights Analyst in our quest to uncover actionable insights that enable us to deliver a best-in-class customer experience. Working within the Customer Insights and Success Experience Team, you will be responsible for analyzing multiple sources of customer...
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Analyst, Customer Insights
1 day ago
Toronto, Canada Air Canada Full time**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Air Canada is seeking a highly motivated impact-driven analytical professional to join our dynamic team in the role of...
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Analyst - Product Insights
3 days ago
Toronto, Canada Thomson Reuters Full time**Analyst - Product Insights** If you’re an experienced data analyst who is ready to take on the challenge of collaborating with stakeholders, delivering insights through data-driven storytelling, and driving analytics initiatives, this could be the right job for you. Thomson Reuters is seeking a Product Insights Analyst for the Tax & Accounting product...
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Senior Analyst, Loyalty
2 days ago
Toronto, Canada Loblaw Companies Limited Full timeOverview Location: 243 Consumers Road, Toronto, Ontario, M2J 4W8 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the...
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Customer Experience Insights Analyst
1 day ago
Toronto, Canada CI Financial Full timeAt CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so. The Customer...
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Senior Analytics Lead: Customer Insights
2 weeks ago
Toronto, Canada Loblaw Companies Limited Full timeA leading eCommerce company in Toronto seeks a Senior Analyst, Customer Insights & Business Analytics. The role involves leveraging advanced analytics to drive insights and strategic recommendations, working with cross-functional teams to enhance marketing and product strategies. The ideal candidate has strong analytical skills, a Bachelor's degree, and...
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Senior Analytics Lead: Customer Insights
2 weeks ago
Toronto, Canada Loblaw Companies Limited Full timeA leading eCommerce company in Toronto seeks a Senior Analyst, Customer Insights & Business Analytics. The role involves leveraging advanced analytics to drive insights and strategic recommendations, working with cross-functional teams to enhance marketing and product strategies. The ideal candidate has strong analytical skills, a Bachelor's degree, and...
