Analyst, Customer Insights

2 weeks ago

Toronto, Canada Air Canada Full time

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

Air Canada is seeking a highly motivated impact-driven analytical professional to join our dynamic team in the role of Analyst, Customer Insights Analytics. This role is pivotal in driving business growth by leveraging data insights to enhance customer experience and operational efficiency.

**Responsibilities**:

- Work closely with CX and Operational Business Units and IT teams to collect data requirements that support the development of analytical components of projects and to identify opportunities for customer experience and operational improvements.
- Translate business data requirements into pure data requirements, that adhere to data governance policies.
- Leverage advanced strong analytical skills to assess feasibility and the optimal technology solutions for analytics initiatives.
- Integrate data from multiple sources to enable comprehensive analysis and strategic insights.
- Develop, implement, and maintain analytical and statistical models.
- Present complex insights in a compelling manner through metrics and visualizations, turning statistical and analytical models into actionable business narratives that drive decision-making.
- Collaborate with various stakeholders across the CX and operational spectrum at Air Canada to define relevant metrics and KPIs and implement new solutions and processes.

**Qualifications**
- University degree in Mathematics, Computer Science, Statistics, Business Analytics, Data Science, Engineering or a combination of education, training and experience deemed equivalent.
- Minimum 2 years of experience in the field of data analytics or data science turning data into insights and providing insights across an enterprise.
- Experience in using data warehousing solutions (e.g. Snowflake) and in writing relational database queries and scripts.
- Experience with analytical and data visualization toolsets like Power BI, Tableau, Looker, Dataiku, Streamlit etc.
- Specialized knowledge of scripting programming languages including but not limited to Python, R and SQL.
- Experience with Machine Learning, Forecasting, NLP, A/B Testing, Causal Inference or other experimentation methodologies is an asset
- Ability to understand, develop, and relate statistical analysis to business implications.
- Exceptional written and verbal communication, and interpersonal skills.
- Ability to prioritize and manage multiple concurrent assignments effectively.
- Ability to work effectively and efficiently in a flexible hybrid office environment; work independently with mínimal supervision and within a team environment.
- Knowledge and understanding of Customer Experience or Airline Operations is an asset.

**Conditions of Employment**:
**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

  • Customer Insights Analyst

    2 weeks ago

    Toronto, Canada Autodesk Full time

    Job Requisition ID # - 23WD68985 - Position Overview - Autodesk is seeking a Voice of the Customer Insights Analyst in our quest to uncover actionable insights that enable us to deliver a best-in-class customer experience. Working within the Customer Insights and Success Experience Team, you will be responsible for analyzing multiple sources of customer...

  • Customer Experience Insights Analyst

    2 weeks ago

    Toronto, Canada CI Financial Full time

    At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so. The Customer...

  • Manager, Insights

    7 days ago

    Toronto, Ontario, Canada Dig Insights Full time

    Dig Insights is a tech-enabled research company that helps our clients - global consumer brands - move beyond consumer-centric to decision-centric. Our clients can then go-to-market with innovations that shift consumer decisions in their favor.Our work is supported by the technologies that we leverage and create. This includes Upsiide, our proprietary...

  • Analyst, Customer Insights

    5 days ago

    Toronto, Canada Harry Rosen Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ Analyst, Customer Insights Full-Time Permanent - Reporting to _ - Director, Customer Insights & Corporate Strategy_ - Harry Rosen Inc. Central Office (77 Bloor St. West)_ Hybrid Work Environment Harry...

  • Insights Analyst

    5 days ago

    Toronto, Canada Environics Analytics Full time

    **ABOUT ENVIRONICS ANALYTICS**: Environics Analytics (EA) is a marketing services company specializing in geodemographic-based segmentation, site evaluation modelling, and custom analytics. At EA, you will solve meaningful and challenging tasks with a friendly team of the most brilliant minds. We hire personality, not just a pair of hands. Here you're free...

  • Analyst, Research

    2 weeks ago

    Toronto, Canada Canada Goose Inc. Full time

    Company Description Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to...

  • Analyst, Digital Trust

    1 week ago

    Toronto, Ontario, Canada Dig Insights Full time

    Dig Insights is a tech-enabled research company that helps our clients - global consumer brands - move beyond consumer-centric to decision-centric. Our clients can then go-to-market with innovations that shift consumer decisions in their favor.Our work is supported by the technologies that we leverage and create. This includes Upsiide, our proprietary...

  • PRODUCT & CUSTOMER INSIGHTS ANALYST (HYBRID)

    2 weeks ago

    Toronto, Canada Green Shield Canada (GSC) Full time

    WHO WE ARE When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced...

  • PRODUCT & CUSTOMER INSIGHTS ANALYST (HYBRID)

    2 weeks ago

    Toronto, Canada Green Shield Canada (GSC) Full time

    WHO WE ARE When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced...

  • PRODUCT & CUSTOMER INSIGHTS ANALYST (HYBRID)

    1 week ago

    Toronto, Canada Green Shield Canada (GSC) Full time

    WHO WE ARE When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced...