Analyst, Customer Insights

2 days ago

Toronto, Canada Air Canada Full time

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

Air Canada is seeking a highly motivated impact-driven analytical professional to join our dynamic team in the role of Analyst, Customer Insights Analytics. This role is pivotal in driving business growth by leveraging data insights to enhance customer experience and operational efficiency.

**Responsibilities**:

- Work closely with CX and Operational Business Units and IT teams to collect data requirements that support the development of analytical components of projects and to identify opportunities for customer experience and operational improvements.
- Translate business data requirements into pure data requirements, that adhere to data governance policies.
- Leverage advanced strong analytical skills to assess feasibility and the optimal technology solutions for analytics initiatives.
- Integrate data from multiple sources to enable comprehensive analysis and strategic insights.
- Develop, implement, and maintain analytical and statistical models.
- Present complex insights in a compelling manner through metrics and visualizations, turning statistical and analytical models into actionable business narratives that drive decision-making.
- Collaborate with various stakeholders across the CX and operational spectrum at Air Canada to define relevant metrics and KPIs and implement new solutions and processes.

**Qualifications**
- University degree in Mathematics, Computer Science, Statistics, Business Analytics, Data Science, Engineering or a combination of education, training and experience deemed equivalent.
- Minimum 2 years of experience in the field of data analytics or data science turning data into insights and providing insights across an enterprise.
- Experience in using data warehousing solutions (e.g. Snowflake) and in writing relational database queries and scripts.
- Experience with analytical and data visualization toolsets like Power BI, Tableau, Looker, Dataiku, Streamlit etc.
- Specialized knowledge of scripting programming languages including but not limited to Python, R and SQL.
- Experience with Machine Learning, Forecasting, NLP, A/B Testing, Causal Inference or other experimentation methodologies is an asset
- Ability to understand, develop, and relate statistical analysis to business implications.
- Exceptional written and verbal communication, and interpersonal skills.
- Ability to prioritize and manage multiple concurrent assignments effectively.
- Ability to work effectively and efficiently in a flexible hybrid office environment; work independently with mínimal supervision and within a team environment.
- Knowledge and understanding of Customer Experience or Airline Operations is an asset.

**Conditions of Employment**:
**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

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