Junior Network Technician

3 weeks ago

Toronto, Ontario, Canada Options Consulting Solutions Full time

JUNIOR NETWORK TECHNICIAN

FULL-TIME

TORONTO, ON

Are you a tech enthusiast looking to kick-start your career in a dynamic and supportive environment?

Are you eager to tackle diverse IT challenges and contribute to a thriving business?

The Company

Our client is a small, innovative company specializing in IT solutions.

Company Perks and Rewards

  • Competitive Salary
  • Great company environment and friendly team
  • Fantastic opportunity to grow your skills and make a significant impact

The Job

As a Junior Network Technician, you will support our clients in all aspects of IT, ensuring seamless operations both in the office and remotely. You will also be responsible for:

  • Coordinate the IT setup for new hires, including provisioning hardware, software, and access rights.
  • Execute IT offboarding procedures for departing employees, ensuring the return of company assets, digital permissions, and data security.
  • Provide remote and on-site end-user IT support, addressing technical issues promptly and professionally. (vast majority of this position involves remote control tools and is not client facing)
  • Resolve first-line IT support tasks related to end-user support, network, software, and first person liaison with clients.
  • Document all tasks within service desk software, maintaining comprehensive records of support requests and resolutions.
  • Maintain internal and end-user documentation to ensure accurate and accessibleinformation.
  • Able to provide follow up
  • Provision and support desktops, laptops, and mobile devices, ensuring standards and security requirements.
  • Install and configure hardware peripherals, software applications, and troubleshoot system issues.
  • Install and troubleshoot structured network cabling and server rack patch panel installations.
  • Setup and configure access to shared printers, multifunction devices.
  • Perform fixes to desktops and laptops including installing and upgrading software, installing hardware peripherals, and configuring systems and applications.
  • On occasion, provide after-hours support.
  • Deliver excellent customer service and support to non-technical users, ensuring their IT needs are met promptly and with professionalism.

What you bring to the job

You are a motivated and creative junior looking to get their foot in the door. In addition, you come with the following qualifications:

  • High School Diploma or equivalent required
  • Experience in Windows Server and Sophos, Windows, IOS, Android systems
  • MS Office, including SharePoint
  • Degree or certificate from a program in Network Administration and Support and Information Systems or related field is preferred.
  • Relevant work experience in a technical field is an asset.
  • Exceptional interpersonal and communications skills – fluent in written and oral English
  • Ability to work independently. Must be self-motivated and have excellent attention to detail.
  • Able to effectively work independently and collaborate with a team.
  • Ability to explain technology ideas and concepts to non-technical users.
  • Must be available to work Monday to Friday and occasional weekends for special projects
  • A valid driver's license is not required, but an asset.

Qualified job seekers are asked to apply with attention to Shannan Willoughby.

I really look forward to hearing from you, but please understand that I will only be contacting those that are applicable for the role

Options Consulting Solutions is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an in-person interview will be asked whether specific accommodations are needed to support a personal disability.

You can also find more jobs that may be suited to you on the Options Consulting Solutions Indeed and LinkedIn pages. Follow us on Facebook for job searching tips and other updates.

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