Customer Success Representative
2 weeks ago
Customer Success Representative Department: Customer Success Employment Type: Fixed Term Contract Location: Head Office Compensation: $19.00 - $20.00 / hour Description We are looking for an outstanding verbal communicator, active listener and natural problem solver to join our team. You enjoy talking to people and you are enthusiastic about helping families meet their goals for their children’s future. Responsibilities Delivers exceptional customer experience to Embark customers and prospects. Identifies customer needs and provides best solution or guidance in the best interests of customers. Be a subject matter expertise for RESP and assist customer requests for RESP related services over the phone, e‑mail and online chat, including contributions, payments and general account related inquiries. Offer and guide customer to leverage digital and self‑serve options, seek out opportunities to meet with licensed specialists in other departments (e.g. refer new customers to Sales teams) and create easy & smooth experiences. Takes ownership of challenges as they arise, identifying gaps and opportunities to keep customers on track. Looks for ways to enhance or improve overall customer experience. Organizes customer related information to ensure accuracy, completeness, and confidentiality. Acts as both a team player and a leader: someone who can back up teammates and fill in for absences as needed and take the lead on important projects. Broader accountabilities may be assigned as needed. Supports customers who contact us through our centre, Monday to Thursday, 9 a.m. to 8 p.m. and Friday 9 a.m. to 6 p.m. (Eastern Time). Work schedule may differ from week to week in terms of days worked, hours, and shifts. Skills, Knowledge and Expertise One year of experience providing excellent customer service and/or working in a customer support department Superior written and verbal communication skills, with a proven ability to express yourself clearly and give your full attention to customer needs over the phone. Well‑organized and detail‑oriented, with the solid record‑keeping skills needed to work with our customer tracking systems. Excellent organizational and time management skills and thrive on multi‑tasking in a fast‑paced environment. Strong analytical and problem‑solving skills Proficient with Microsoft Office 365 Being flexible to meet the needs of the Customer Success Centre. #J-18808-Ljbffr
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Customer Success Representative
5 days ago
Mississauga, Canada Embark Student Corp. Full timeCustomer Success Representative Department: Customer Success Employment Type: Fixed Term Contract Location: Head Office Compensation: $19.00 - $20.00 / hour Description We are looking for an outstanding verbal communicator, active listener and natural problem solver to join our team. You enjoy talking to people and you are enthusiastic about helping families...
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Customer Success Representative
5 days ago
Mississauga, Ontario, Canada Embark Student Corp. Full time $19 - $20Department: Customer SuccessLocation: Head OfficeCompensation: $ $20.00 / hourDescriptionWe are looking for an outstanding verbal communicator, active listener and natural problem solver to join our team. You enjoy talking to people and you are enthusiastic about helping families meet their goals for their children's future.Responsibilities· Delivers...
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Bilingual Customer Success Representative
2 weeks ago
Mississauga, Canada Embark Student Corp. Full timeBilingual Customer Success Representative (French/English) Department: Customer Success Employment Type: Fixed Term Contract Location: Head Office Compensation: $19.00 - $20.00 / hour Description We are looking for an outstanding verbal communicator, active listener and natural problem solver to join us until September 2025. You enjoy talking to people and...
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Bilingual Customer Success Representative
5 days ago
Mississauga, Canada Embark Student Corp. Full timeBilingual Customer Success Representative (French/English)Department: Customer SuccessEmployment Type: Fixed Term ContractLocation: Head OfficeCompensation: $19.00 - $20.00 / hourDescriptionWe are looking for an outstanding verbal communicator, active listener and natural problem solver to join us until September 2025. You enjoy talking to people and you are...
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Customer Success Representative
1 week ago
Mississauga, Canada Embark Student Corp. Full time**Description**: We are looking for an outstanding verbal communicator, active listener and natural problem solver to join us until September 2025. You enjoy talking to people and you are enthusiastic about helping families meet their goals for their children’s future. **Responsibilities**: - Delivers exceptional customer experience to Embark customers...
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Bilingual Customer Success Representative
5 days ago
Mississauga, Canada Embark Student Corp. Full timeBilingual Customer Success Representative (Cantonese OR Mandarin/English) Application Deadline: 31 March 2026 Department: Customer Success Employment Type: Fixed Term Contract Location: Head Office Compensation: $19.00 - $20.00 / hour Description We are looking for an outstanding verbal communicator, active listener and natural problem solver to join us...
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Customer Success Representative
5 days ago
Mississauga, Canada Zenduit inc. Full timeCustomer Success Representative (P4E Job Fair 2025)Country CanadaDate Opened 09/23/2025Job DescriptionAbout GoFleet & ZenduitWe are a rapidly growing Canadian-based IoT SaaS company specializing in fleet management and telematics solutions, supporting over 3,000 customers worldwide and helping manage more than 3 million vehicles across multiple continents....
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Bilingual Customer Success Representative
5 days ago
Mississauga, Canada Embark Student Corp. Full timeBilingual Customer Success Representative (Cantonese OR Mandarin/English)Application Deadline: 31 March 2026Department: Customer SuccessEmployment Type: Fixed Term ContractLocation: Head OfficeCompensation: $19.00 - $20.00 / hourDescriptionWe are looking for an outstanding verbal communicator, active listener and natural problem solver to join us until...
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Customer Success Representative
2 weeks ago
Mississauga, Canada Zenduit inc. Full timeCustomer Success Representative (P4E Job Fair 2025) Country Canada Date Opened 09/23/2025 Job Description About GoFleet & ZenduitWe are a rapidly growing Canadian-based IoT SaaS company specializing in fleet management and telematics solutions, supporting over 3,000 customers worldwide and helping manage more than 3 million vehicles across multiple...
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Customer Success Representative
2 weeks ago
Mississauga, Ontario, Canada Embark Student Full time $19 - $20Department Customer Success Employment Type Fixed Term Contract Location Mississauga, Ontario Workplace type Hybrid Compensation $19.00 - $20.00 / hour Responsibilities Skills, Knowledge and Expertise About Embark Student Corp. Not All Fintechs Are Created Equal — Embark on Something...
