Bilingual Customer Success Representative
6 days ago
Bilingual Customer Success Representative (Cantonese OR Mandarin/English) Application Deadline: 31 March 2026 Department: Customer Success Employment Type: Fixed Term Contract Location: Head Office Compensation: $19.00 - $20.00 / hour Description We are looking for an outstanding verbal communicator, active listener and natural problem solver to join us until September 2025. You enjoy talking to people and you are enthusiastic about helping families meet their goals for their children’s future, and are fluent in Chinese (Mandarin or Cantonese) & English. Responsibilities Delivers exceptional customer experience to Embark customers and prospects. Identifies customer needs and provides best solution or guidance in the best interests of customers. Be a subject matter expertise for RESP and assist customer requests for RESP related services over the phone, e-mail and online chat, including contributions, payments and general account related inquiries. Offer and guide customer to leverage digital and self serve options, seek out opportunities to meet with licensed specialists in other departments (e.g. refer new customers to Sales teams) and create easy & smooth experiences. Takes ownership of challenges as they arise, identifying gaps and opportunities to keep customers on track. Looks for ways to enhance or improve overall customer experience. Organizes customer related information to ensure accuracy, completeness, and confidentiality. Acts as both a team player and a leader: someone who can back up teammates and fill in for absences as needed and take the lead on important projects. Broader accountabilities may be assigned as needed. Supports customers who contact us through our centre, Monday to Thursday, 9 a.m. to 8 p.m. and Friday 9 a.m. to 6 p.m. (Eastern Time). Work schedule may differ from week to week in terms of days worked, hours, and shifts. Skills, Knowledge and Expertise One year of experience providing excellent customer service and/or working in a customer support department Superior written and verbal communication skills, with a proven ability to express yourself clearly and give your full attention to customer needs over the phone. Well-organized and detail-oriented, with the solid record-keeping skills needed to work with our customer tracking systems. Excellent organizational and time management skills and thrive on multi-tasking in a fast-paced environment. Strong analytical and problem-solving skills Proficient with Microsoft Office 365 Being flexible to meet the needs of the Customer Success Centre. A requirement for the bilingual Customer Success Representative role: Fluent in Chinese (Mandarin or Cantonese) & English. #J-18808-Ljbffr
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Bilingual Credit and Collections Representative
2 weeks ago
Mississauga, Ontario, Canada Bilingual Source Full timeBilingual Credit & Collections Representative (French required)IntroductionOur client is currently seeking a Bilingual Credit & Collections Representative fluent in French and English to join their stable and well-established team in Mississauga. This is a full-time, in-office role ideal for someone who values predictability, structure, and the opportunity...
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Bilingual Customer Success Representative
6 days ago
Mississauga, Canada Embark Student Corp. Full timeBilingual Customer Success Representative (French/English)Department: Customer SuccessEmployment Type: Fixed Term ContractLocation: Head OfficeCompensation: $19.00 - $20.00 / hourDescriptionWe are looking for an outstanding verbal communicator, active listener and natural problem solver to join us until September 2025. You enjoy talking to people and you are...
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Bilingual Customer Success Representative
2 weeks ago
Mississauga, Canada Embark Student Corp. Full timeBilingual Customer Success Representative (French/English) Department: Customer Success Employment Type: Fixed Term Contract Location: Head Office Compensation: $19.00 - $20.00 / hour Description We are looking for an outstanding verbal communicator, active listener and natural problem solver to join us until September 2025. You enjoy talking to people and...
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Bilingual Customer Success Representative
6 days ago
Mississauga, Canada Embark Student Corp. Full timeBilingual Customer Success Representative (Cantonese OR Mandarin/English)Application Deadline: 31 March 2026Department: Customer SuccessEmployment Type: Fixed Term ContractLocation: Head OfficeCompensation: $19.00 - $20.00 / hourDescriptionWe are looking for an outstanding verbal communicator, active listener and natural problem solver to join us until...
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Bilingual Customer Success Specialist
2 weeks ago
Mississauga, Canada Embark Student Corp. Full timeA student services company is seeking a Bilingual Customer Success Representative fluent in French and English to deliver exceptional support to customers. The role includes addressing customer needs, providing RESP-related assistance, and enhancing the overall customer experience. Ideal candidates will have one year of customer service experience and strong...
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Bilingual Customer Success Specialist
6 days ago
Mississauga, Canada Embark Student Corp. Full timeA student services company is seeking a Bilingual Customer Success Representative fluent in French and English to deliver exceptional support to customers. The role includes addressing customer needs, providing RESP-related assistance, and enhancing the overall customer experience. Ideal candidates will have one year of customer service experience and strong...
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Bilingual Customer Success Specialist
6 days ago
Mississauga, Canada Embark Student Corp. Full timeA leading educational services company located in Mississauga is seeking a Bilingual Customer Success Representative fluent in Chinese (Mandarin or Cantonese) and English. This role focuses on delivering exceptional customer experiences, assisting with RESP services, and enhancing overall customer satisfaction. Ideal candidates will possess excellent...
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Bilingual Customer Success Specialist
6 days ago
Mississauga, Canada Embark Student Corp. Full timeA leading educational services company located in Mississauga is seeking a Bilingual Customer Success Representative fluent in Chinese (Mandarin or Cantonese) and English. This role focuses on delivering exceptional customer experiences, assisting with RESP services, and enhancing overall customer satisfaction. Ideal candidates will possess excellent...
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bilingual customer service representative
2 weeks ago
mississauga, Canada Randstad Full timeAre you a detail-oriented Bilingual Customer Service Representative with a passion for problem-solving? Do you thrive in an in-office environment where every customer interaction presents a new challenge to investigate and resolve?Our client, a highly established Canadian-owned leader in the moving and storage industry is seeking a dedicated Bilingual...
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Bilingual Customer Experience Representative
6 days ago
Mississauga, Canada KIA Motors Group Full timeBilingual Customer Experience Representative Location: Mississauga, ON, CA, L5R 4J5 General Summary The Bilingual Customer Experience Representative will operate as part of a multifunctional team providing first point of contact support to Kia consumers nationally. The successful candidate will be enthusiastic about the automotive industry and passionate...
