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Workday Support and Configuration Specialist

4 months ago

Canada Experience AI Solutions Full time

Workday Support and Configuration Specialist


Start Date: as soon as possible.

Type of employment: Contract

Number of Positions: 1

Location: Remote (Canada & US)

Language skills: Strong English communication skills are required.

Perks: Work with cutting-edge technology using sophisticated AI, as part of a passionate, dedicated team that thrives on meaningful innovation in a rapidly growing industry.


As a Workday Configuration and Development Specialist, you will support the HRIS, CHCM, and PRO modules of Workday, and drive improvements in its capabilities and usage. You’ll provide global user support, troubleshoot issues, and implement new functionality.


Principal Duties and Responsibilities:

  • Support and manage Workday modules, including HRIS, CHCM, and PRO, to ensure smooth operations.
  • Identify, troubleshoot, and resolve user issues and concerns related to Workday promptly and effectively.
  • Recommend and implement new functionalities and enhancements in Workday to boost system performance and efficiency.
  • Partner with HR, Procurement, and Finance teams to facilitate effective Organizational Change Management during process changes and system implementations.
  • Coordinate and provide comprehensive training for Workday go-lives and process changes, ensuring resources and support are effectively managed.
  • Collaborate with IT to update Workday configurations, aligning them with company goals and policy changes.
  • Review and assess Workday processes, recommend improvements, and ensure alignment with current policies and practices.
  • Test system changes to ensure they meet required specifications and operate efficiently.


Education and certifications:

Bachelor’s degree in Information Systems or a related field is required. Equivalent work experience may be considered in lieu of a four-year degree.


Required Skills:

  • Over 3 years of hands-on experience with Workday, including configuration, troubleshooting, and enhancements.
  • Proven ability to collaborate effectively within diverse teams and build strong, positive relationships across all organizational levels, from executives to staff.
  • Proficient in Microsoft Office applications
  • Skilled in managing organizational change, providing strategic support to impacted areas, and ensuring smooth transitions during process updates.
  • Capable of working independently with minimal supervision, demonstrating strong problem-solving abilities and adaptability in a fast-paced, dynamic work environment.


Preferred Skills:

  • Familiarity with Power BI is highly preferred.



Spécialiste du support et configuration de Workday


Date de début : dès que possible.

Type d'emploi : Contrat

Nombre de postes : 1

Emplacement : Télétravail (Canada et États-Unis)

Compétences linguistiques : haut niveau d'anglais requis.

Avantages : Travailler avec une technologie de pointe utilisant une IA sophistiquée, au sein d'une équipe passionnée et dévouée qui se nourrit d'innovations significatives dans un secteur en pleine croissance.


En tant que Spécialiste en Configuration et Développement Workday, vous soutiendrez les modules HRIS, CHCM et PRO de Workday, et améliorerez ses capacités et son utilisation. Vous fournirez un soutien utilisateur global, résoudrez les problèmes et mettrez en œuvre de nouvelles fonctionnalités.


Principales fonctions et responsabilités :

  • Soutenir et gérer les modules Workday, y compris HRIS, CHCM et PRO, pour garantir le bon fonctionnement des opérations.
  • Identifier, résoudre et traiter les problèmes et préoccupations des utilisateurs liés à Workday de manière rapide et efficace.
  • Recommander et mettre en œuvre de nouvelles fonctionnalités et améliorations dans Workday pour améliorer les performances et l'efficacité du système.
  • Collaborer avec les équipes RH, Achats et Finances pour faciliter une gestion efficace du changement organisationnel pendant les changements de processus et les mises en œuvre de systèmes.
  • Coordonner et fournir une formation complète pour les mises en production de Workday et les changements de processus, en veillant à ce que les ressources et le soutien soient efficacement gérés.
  • Collaborer avec le service informatique pour mettre à jour les configurations Workday, en les alignant sur les objectifs de l'entreprise et les changements de politique.
  • Revoir et évaluer les processus Workday, recommander des améliorations et assurer leur alignement avec les politiques et pratiques actuelles.
  • Tester les changements de système pour s'assurer qu'ils répondent aux spécifications requises et fonctionnent efficacement.


Formation et certifications :

Diplôme de Systèmes d'Information ou domaine connexe requis. Une expérience professionnelle équivalente peut être considérée à la place d'un diplôme de quatre ans.


Compétences requises :

  • Plus de 3 ans d'expérience pratique avec Workday, y compris la configuration, le dépannage et les améliorations.
  • Capacité éprouvée à collaborer efficacement au sein d'équipes diversifiées et à établir des relations solides et positives à tous les niveaux de l'organisation, des cadres aux employés.
  • Maîtrise des applications Microsoft Office.
  • Compétence en gestion du changement organisationnel, fourniture d'un soutien stratégique aux domaines concernés et garantie de transitions fluides lors des mises à jour des processus.
  • Capacité à travailler de manière autonome avec peu de supervision, démontrant de fortes compétences en résolution de problèmes et une adaptabilité dans un environnement de travail dynamique et rapide.


Compétences préférées :

  • Familiarité avec Power BI est fortement préférée.