Technical Lead
2 days ago
Overview We are seeking a Technical Lead who will play a pivotal role in overseeing the Service Desk operations, ensuring seamless support and user access management. You will be responsible for driving efficiency and enhancing user satisfaction. Your expertise will contribute significantly to the company’s mission of delivering exceptional IT services. In This Role Lead the Service Desk team to ensure timely and effective resolution of technical issues. Oversee user access management processes to maintain security and compliance. Provide guidance and support to team members to enhance their technical skills and knowledge. Collaborate with other departments to streamline IT support and improve service delivery. Monitor and analyze service desk performance metrics to identify areas for improvement. Implement best practices and innovative solutions to optimize service desk operations. Ensure adherence to company policies and procedures in all service desk activities. Develop and maintain documentation for service desk processes and user access management. Facilitate training sessions for team members to keep them updated on the latest technologies. Coordinate with vendors and external partners to ensure seamless integration of services. Manage escalations and complex technical issues to ensure prompt resolution. Drive initiatives to enhance user satisfaction and improve service desk efficiency. Contribute to strategic planning and decision-making to align service desk goals with company objectives. What You’ll Need To Succeed (Required Skills) Possess strong expertise in Service Desk operations and user access management. Demonstrate excellent problem-solving skills and the ability to handle complex technical issues. Bring experience in coordinating with vendors and external partners for service integration. About Cognizant’s CIS Practice Cognizant’s CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success. Additional Details At Cognizant, we are eager to meet people who believe in our mission and can make an impact in various ways. We strongly encourage you to apply even if you only meet the required skills listed. Consider transferable experience and skills that make you an outstanding applicant and help us see how you'd be helpful to this role. Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future. We strive to provide flexibility and support a healthy work-life balance through our wellbeing programs. Based on this role’s business requirements, this is a remote position based out of our delivery centers in Toronto, Ontario or Halifax, Nova Scotia. Regardless of your working arrangement, we are here to support a healthy work-life balance through our wellbeing programs. Compensation: Total compensation between $60,000-$74,500 is being offered for the role. Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. We will always be clear about role expectations. #J-18808-Ljbffr
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Technical Lead
2 days ago
Toronto, Canada RAVL Inc. Full timeTechnical Lead RAVL helps technologists accelerate their careers. At RAVL, we connect strategy with execution, care deeply about the people we work with, and measure success by the lasting impact we leave behind. Our purpose is to build a team that puts real, sustainable business outcomes at the core of everything we do. We’re here to leave our clients...
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Technical Lead
2 days ago
Toronto, Canada RAVL Inc. Full timeTechnical Lead RAVL helps technologists accelerate their careers. At RAVL, we connect strategy with execution, care deeply about the people we work with, and measure success by the lasting impact we leave behind. Our purpose is to build a team that puts real, sustainable business outcomes at the core of everything we do. We’re here to leave our clients...
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Toronto, Canada family-innovation-corp Full timeWe are seeking a Technical Lead for our client to lead the design, development, and delivery of our platform. This role will ensure scalability, code quality, rapid feature deployment, and strong integration with our commercial and research teams. You would work closely with the commercial team, who sets the product roadmap, this role is responsible for...
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