Sr. Investigative Payments Specialist

Updated: January 9, 2026Location: CAN-Remote Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Why Syneos Health We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. We are continuously building the company we all want to work for and our customers want to work with. When we bring together diversity of thoughts, backgrounds, cultures, and perspectives, we create a place where everyone feels like they belong. Job Responsibilities Maintain the investigator payment portion of the IMPACT System. Input investigators budgets. Review data with project manager for quality and completeness. Process and create approved grant payment requests via the IMPACT system. Forward or interface these to A/P. Distribute investigator payments to respective sites. Facilitate site payments with internal groups such as clinical operations, project management, accounts payable, accounts receivable, and site contracts teams. Coordinate with regional colleagues to ensure a holistic global view of project payment/funding status. Collaborate with accounts receivable and project management to ensure advance funding is received from sponsors on a timely basis for global project needs and deposits are available before site payments are processed. Create, maintain, and reconcile an MS Excel Project Grant Tracker as necessary. Review and interrogate Clinical Trial Agreements (CTAs) and CTA amendments to ensure payments are made according to the documented payment terms and schedule. Escalate discrepancies to the line manager or appropriate project team member as needed. Explain roles/responsibilities and coach project teams through the grants payment process and system navigation, as needed. Provide forecasting and analysis support to project teams as needed. Review, assess, find resolution, and take appropriate action when dealing with site payment disputes and issues. Research, compile, and create necessary information in support of grant invoicing. Identify and work with the clinical team to follow up on invoice discrepancies, past‑due invoices, and to request refunds from sites. Ensure proper account and project coding is applied to third‑party invoices as it relates to investigator payments. Create project reports as requested from sponsors, operations, accounting, and/or upper management to support Sunshine Act reporting, monthly close process, and ad‑hoc financial analysis. Assist with customer audits of grant payments and deposits. Train and mentor less experienced staff members on departmental SOPs, processes, tools, and templates, and ensure quality of teamwork products. Assist with coordinating investigator payment processes and accounts payable processes, compiling weekly check‑run data. Review and authorize payments in the banking module, as needed. Assist with documenting work instructions, policies, or procedures for investigator payment specialists. Maintain and update training material for the site contract team. Act as subject‑matter expert for system support and resolve issues between the technical support team and project managers. Actively participate in higher‑level discussions about overall company goals, departmental objectives, and specific project aims. Minimal travel may be required (up to 25%). Summary Independently administers complex, global, and/or specialized payments to investigators and institutions. Participates in clinical trials in accordance with sponsor and company requirements. Works with internal teams to ensure appropriate funding prior to administering payments. Assists with payment forecasting, analysis, and reporting. Provides functional guidance and keeps internal and external team members aware of site payment status and issues. Identifies project and/or individual site payment related problems and works with internal and external teams to provide and implement solutions. Trains and mentors less experienced staff and identifies ways to improve internal project operations. Establishes strong working relationships with customers and internal project teams. May lead internal team education or process improvement initiatives. Get to know Syneos Health Over the past 5 years, we have worked with 94% of all novel FDA‑approved drugs, 95% of EMA‑authorized products, and over 200 studies across 73,000 sites and 675,000+ trial patients. No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever‑changing environment. Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender identity, sexual orientation, protected veteran status, disability, or any other legally protected status. If you require reasonable accommodation due to a disability, please contact us at #J-18808-Ljbffr