Service Writer

17 hours ago

Brampton, Canada Manpower Full time

Are you a customer-focused professional with mechanical know-how and a passion for delivering top-notch service? Our BRAMPTON client in the construction equipment industry looking for a Service Advisor to join their dynamic team and be the vital link between our customers and technicians. In this role, you’ll manage the full service cycle—from customer intake to the release of equipment—while ensuring a smooth, informed, and high-quality experience every step of the way. What You’ll Do Provide exceptional customer service from intake to equipment release Assess equipment and recommend repair plans and pricing Coordinate with the Parts Department and Technicians to ensure timely service Communicate service updates clearly and professionally to customers Answer questions about repairs, services, and estimates Maintain organized and accurate service records Schedule service appointments and manage customer follow-ups Serve as a key customer relationship manager ✅ What You Bring 2+ years’ experience in a Service Writer or Service Counter role (automotive, truck, or heavy equipment industries) Strong technical aptitude or background in construction equipment, trucking, or automotive service Excellent communication skills—both written and verbal Proven ability to multitask and thrive in a fast-paced environment Computer proficiency (Windows, DMS/Dealer Management Software a plus) Bobcat product knowledge is an asset Valid Ontario driver’s license with a clean abstract Positive attitude, reliability, and customer-first mindset What We Offer Competitive salary: $55-65K 1.5x overtime pay RRSP matching program Extended health, dental, and vision care Disability insurance Annual boot allowance Paid time off + vacation and personal days On-site parking & casual attire Company events and team culture

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