Medical Billing Specialist

4 weeks ago

Toronto, Canada DoctorCare Full time

About the Company:   


DoctorCare was acquired by WELL Health Technologies Corp. (TSX: WELL) in 2020 to establish a new division focused on Back Office and Billing Services. DoctorCare has long been the largest provider of billing support and practice optimization services in Canada. Since our inception, DoctorCare has focused on the needs of physicians, their practices, and their patients – resulting in 3000+ physicians in Canada using these services. As part of the WELL Health Family, DoctorCare is uniquely positioned to leverage best practices and technology to help all Canadian physicians streamline and optimize their practices. Trillium Medical Billing Agency, now a part of DoctorCare, is tailored for emergency room and specialist physicians and brings over 35 years of hands-on experience helping hundreds of physicians and groups manage their billings.  Trillium is trusted by over 500 Ontario specialist physicians, delivering expert support and alleviating the complex administrative burden of managing their own billing. 


More information about us:


Position Summary:  


Trillium by DoctorCare is looking for a medical billing agent to join its industry-leading Client Success team of medical billers to help provide exceptional guidance and support for our growing customer base.   


To succeed in this role, you need to be smart, show initiative and be a good learner. You need to excel at engaging with clients, have strong attention to detail and data entry, while balancing multiple timelines and priorities. In your role, you will have direct, meaningful coaching from industry experts to improve your skills and plenty of opportunities to challenge yourself in a dynamic, fast-paced work environment.  


What you will be doing:  


  • Support the day-to-day delivery of Trillium’s Billing Care Plus Service 
  • Accurately input and create claims from physicians’ day sheets for OHIP and non-OHIP submissions 
  • Reconcile billing errors, including through stale-dated claims requests, manual reviews and Remittance Advice Inquiries  
  • Use your analytical skills to identify billing & revenue opportunities for customers 
  • Reconcile and process third party insurance payments 
  • Have strong attention to detail and work well under time pressures to ensure that all Ministry of Health deadlines are adhered to, and data entry errors are minimized 


Required and Desired Skills:  


  • Experience in OHIP medical billing is required  
  • Experience with EMRs in Ontario is required (PS Suite, Accuro, Oscar, ClinicAid)  
  • Familiarity with the Schedule of Benefits, medical terminology, diagnostic and OHIP billings codes is required 
  • Experience with Hospital Specialty/ER/Critical Care billing is considered an asset 
  • Knowledge of third-party claims processing is considered an asset 
  • Experience with customer service and data entry is required 
  • Experience with any of the following tools is desired: Microsoft Excel, MAC 
  • Travel to offices in Burlington and/or Rockwood, Ontario, one to two days per week is required 
  • Excellent verbal and written communication skills with knowledge of medical terminology used in hospital treatments and diagnoses is required 
  • The ability to work both independently and within a team is required 


You are:  


Resourceful: Able to learn independently and use new knowledge to solve problems.  

  • Honest: Able to acknowledge mistakes and always does one’s best to operate with the highest degree of integrity.  
  • Humble: Able to remove ego from discussion to identify the best solution to a problem. Able to honestly reflect on one’s own weakness and look for ways to improve.  
  • Smart: Able to quickly apply new knowledge to foreign situations. 


Potential candidates will be asked to take a data entry/typing speed test. 


The salary offered for this position falls within a specified range and will be determined based on a variety of factors, including the candidate's experience, qualifications, skills, and the organization's specific needs. At WELL, we believe in fair and equitable compensation, and our goal is to offer a competitive salary that reflects the value and expertise of the selected candidate.  


WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way 


WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its ‘Healthy Place to Work’  ESG strategy pillar. 

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