Agentic Implementation Consultant

About AlayaCare At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud‑based platform empowers care providers around the world to deliver better outcomes for their clients. About the Role As an Agentic Implementation Consultant, you will lead end‑to‑end implementations of AlayaFlow Agentic AI for home‑care organizations. You will guide customers from early discovery and outcome definition through configuration, pilot, testing, and broader rollout—helping teams shift from reactive processes to agentic workflows with measurable impact. What You’ll Do Lead end‑to‑end implementations Run structured discovery to understand customer workflows, pain points, escalation paths, and decision criteria. Define clear, measurable outcomes and baseline metrics for each engagement. Configure and test AI agents through pilot deployments, monitoring performance and iterating quickly before broader rollout. Drive stakeholder alignment & change management Align executives, managers, and frontline champions on scope, goals, and success metrics. Act as a trusted advisor—framing options, trade‑offs, and recommendations aligned to best practices. Manage resistance, support change adoption, and ensure teams are trained and supported. Measure and communicate value Run a regular operating cadence (e.g., weekly) to review metrics, surface issues, and agree on next steps. Tell the value story with data: build clear ROI and prepare executive‑ready summaries that build confidence in moving from pilot to production and expanding to new workflows or sites. Build internal scale & feedback loops Capture learnings into reusable templates, checklists, reports, and implementation playbooks. Help refine standard phases, success criteria, and cadences for future implementations. Partner with Product, Professional Services, and Support to feed field insights back into product improvements and internal processes. What You Bring to the Team Education: Bachelor’s degree (e.g., B.Sc., B.Comm. or equivalent experience). 4–6 years of experience in a customer‑facing implementation, consulting, operations, or project‑driven role. Proven delivery: track record of leading projects from discovery through rollout with measurable business impact. Project & change management skills: strong instincts around scoping, planning, risk identification, and stakeholder alignment. Domain exposure to home‑care/home‑health operations or adjacent healthcare delivery workflows. Analytical & data‑driven mindset: comfortable working with operational data, defining success metrics, tracking trends, and building simple ROI/value models. Executive presence & communication: able to frame options, explain trade‑offs, and make recommendations backed by data. Customer‑focused judgment: customer‑obsessed but grounded in what will work operationally at scale. Entrepreneurial, builder mindset: self‑starter with a bias for action who enjoys creating frameworks, templates, and processes. Technical & product aptitude: high comfort with modern SaaS tools, configuration screens, JSON, integrations, and API logic. Experience implementing AI, automation, or workflow engines in operational environments. Startup‑style experience leading zero‑to‑one projects, experimentation, and iteration. Background with home‑care software platforms such as AlayaCare. Business‑level proficiency in French and English. Exposure to formal change or project management frameworks (e.g., Prosci/ADKAR, PMP, Agile). Why Join AlayaCare? At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human. Grow in a High‑Trust Culture We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote‑from‑within philosophy. Balance That Works for You We value flexibility and well‑being. From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life. Benefits That Matter Equity in a well‑funded, scaling company. Comprehensive health benefits, telemedicine, and lifestyle spending accounts. Parental leave top‑up and family support programs. Inclusive by Design We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Location and Work Model Role is based in the Greater Toronto or Montreal Area. We have a hybrid model with set in‑office collaboration days. Team members are expected to be present in the office on those days. Ready to Join Us? Apply today and be part of a company that makes a real difference in the future of home and community care. If the role isn’t right for you, feel free to share this posting with someone who might be a great fit. AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision‑making. Some initial screening steps may be automated. If your application is declined automatically, you may request a human review. We're committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out at Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Technology, Information and Internet #J-18808-Ljbffr