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Senior Business Analyst

3 months ago

Toronto, Canada QA Consultants Full time

Senior Business Analyst

Contract Duration: 9 Months

Work location: Remote (Occasional Travel) -Toronto, Ontario


As Senior Business Analyst, Scheduling, you will be responsible for the selection, configuration, and implementation, of an advanced scheduling application. This application will be used to support the unique scheduling and workforce management needs of client’s Health Care sector. As part of this effort, you will play a critical role in establishing scalable and effective workforce management processes including capacity planning, scheduling, operation efficiency and employee facing processes.



Responsibilities


  • Lead planning sessions with leaders and business managers to understand current state requirements and improve business processes related to Workforce Management & Scheduling
  • Support the development of a Request for Proposal (RFP) and the assessment and selection process for an advanced scheduling application.
  • Lead technical requirements gathering and process design sessions alongside subject matter experts, external partners, and program team members.
  • Configure the selected advanced scheduling tool based on requirements gathering initiative.
  • Develop and maintain schedules, shift patterns, and unique rules within the advanced scheduling application.
  • Partner with the Workday team to build and maintain integrations to the advanced scheduling application.
  • Complete full cycle testing including unit testing and end-to-end testing to troubleshoot issues.
  • Provide training and support to end-users on time tracking and scheduling processes.
  • Provide subject matter expertise to all stakeholders and partners.
  • Stay updated on best practices to continually improve system functionality.


Requirements


  • 7-10 years of experience with Workforce Management and business operations knowledge (Healthcare industry knowledge would be an asset)
  • Business analyst experience is a requirement, including ability to document and validation business requirements from stakeholders.
  • Strong understanding of workforce management principles and practices.
  • Experience managing Scheduling and/or Time Tracking software within a complex, unionized setting.
  • Experience working in project management environments, including familiarity with tools like Azure Dev Ops
  • Proficiency in data analysis and troubleshooting to identify and resolve system issues.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • Detail-oriented with a commitment to data accuracy and compliance.
  • Experience with Workday Time Tracking module is an asset
  • Experience with Shift Link, Comvida, Staff Schedule Care, Goeasycare, Legion, and/or Kronos would be an asset.


Not for you?

Check out our other opportunities at or follow us on LinkedIn. We thank all candidates in advance. Only selected candidates for interviews will be contacted.


About Us

QA Consultants is North America’s largest software quality engineering services firm. An award-winning onshore provider of software testing and quality assurance solutions, we are the trusted engineering services company for business, industry and government supported by leading practitioners and solutions. For almost 30 years, we have successfully delivered 12,000+ mission-critical projects in the private, public, and not-for-profit sectors. We reduce risk and improve time to market with quality engineering, keep applications secure through dedicated application security capabilities, and reduce cost of ownership while enabling applications to scale via performance engineering. We are proud of our vision to help clients achieve flawless technology outcomes. QA Consultants also operates a robust emerging technologies practice with a focus on quality engineering solutions for connected and autonomous vehicles, artificial intelligence (AI), Internet of Things (IoT) and blockchain.

For more information visit -


Our Purpose

Life continues to evolve and the technology we all rely on daily hinges on impeccable software. QAC understands that safe, effective technology is your right - it is our right. It is with this understanding that we deliver on our purpose. We support our clients to ensure technology enables flawless productivity and harmony for a Better, Brighter and Safer world for all of us.


  • What’s in it for you? Make a difference every day as you help our clients deliver innovation and technology in a better, brighter, and safer way
  • Be part of a smart and dedicated team, disrupting quality assurance methodologies and creating something unique
  • Be involved in challenging and interesting work
  • Work from anywhere


We are growing faster than we expected and that’s humbling and exciting So, for all those on board, we guarantee a rewarding journey – and we’re just getting started.


Diversity & Inclusion


QA Consultants is an equal opportunity employer, committed to meeting the needs of all individuals in accordance with the Accessibility of Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC) where we evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We are committed to the creation of an exceptional work environment wherein we maintain values of mutual respect, integrity, dignity, and inclusivity; and encourage the open exchange of ideas and opinions.

If you require a specific accommodation because of a disability or a medical need, please inform the recruiter. This ensures that the appropriate accommodations are in place at time of your interview and before you begin your employment.

QAC’s main office is located in Toronto, Ontario. We acknowledge that the land on which we work is situated upon traditional territories. We wish to acknowledge the Ancestral Traditional Territories of the Ojibway, the Anishinaabe and, the Mississaugas of the New Credit. We also recognize the enduring presence of Aboriginal peoples on this land.