Learning Experience Designer

Overview Design and Delivery of Talent Development Initiatives with focus on Learning Needs Assessment, Learning Design, and Learning Management System activities, within Alterna Savings. Responsibilities Conduct learning needs assessments in collaboration with internal stakeholders and subject matter experts to identify relevant learning content and learning design requirements. Design and deliver Talent Development initiatives, beginning with comprehensive intake to ensure alignment to business needs. Partner with subject matter experts and other team members to create, review, and revise materials, valuing input, expertise, and diversity. Design the learning framework for various types of learning methods and media to achieve desired job performance outcomes. Design storyboards, curricula, learning modules, supporting learning collateral (manuals, job aids, etc.), and instructor guides. Develop interactive, engaging training experiences by applying adult learning principles, including contextualized practice, assessments, and testing. Identify opportunities and activities to promote knowledge and skills transfer before, during, and after learning initiatives. Ensure training content is accurate and supports identified competencies. Pilot (test) learning initiatives with appropriate target audiences and revise collateral based on feedback. Support the business with other tasks as needed. Learning Management System (LMS)Assist with the maintenance of the content and structure for LMS offerings. System reporting – creating, sharing, and updating to track and monitor learning effectiveness across Alterna. Understand and anticipate the impact of future LMS vendor releases and patches. Troubleshoot employee issues and provide solutions. Design and Delivery of Culture Initiatives and Change ManagementDesign, develop and implement integration and conversion training programs to support Alterna-specific mergers and acquisitions. Contribute to design and delivery of People and Culture initiatives to enhance the employee experience. Advocate the role of change agents for corporate programs to ensure buy-in from management and employees. Participate in development and delivery of companywide presentations. Qualifications Educations / Certifications / Experience A degree in instructional design, education, related field, or relevant combination of education and experience in Human Resources, Adult Education or Training and Development; certificate/diploma from a college or university or recognized trainer programs. 3 years experience in an instructional design role supporting enterprise-wide learning, preferably in a financial services setting. Experience with authoring tools (e.g., Articulate or other e-learning software) is an asset. Change Management Certification is an asset. I4PL certification – Certified Training and Development Professional (CTDP). Knowledge & Skills Applied understanding of instructional design and adult learning principles. Ability to design various learning initiatives for in-person and virtual formats, including learning design plans, storyboards, scripts, objectives, content, and interactive strategies. Ability to create courses for blended learning programs through effective needs assessment, curricula design, learning experience design, and evaluation. Ability to manage multiple projects concurrently in a fast-paced environment. Proficiency with Microsoft Office, Learning Management Systems (Cornerstone a plus), Articulate 360 (Storyline, Rise), Canva, Vyond. Excellent verbal and written English communication, attention to detail, and quality assurance. Know the impact of Intellectual Property rights and Ethics when designing learning content. Experience coordinating enterprise-wide onboarding programs and/or certification programs. Ability to partner with clients to build commitment and implement solutions for learners, managers, and sponsors. Nice To Have Experience facilitating learning in classroom and virtual settings. Good working knowledge of fundamental banking practices/processes. Coaching approach with internal clients, colleagues, and learners. Knowledge of AI applied to the design and development of learning initiatives. Competencies Ability to operate with ambiguity and create structure to move programs forward. Building effective relationships Strong communication and proactive sharing of viewpoints Strong presentation skills Service orientation with genuine care to help others About Alterna Savings Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking for over 115 years, creating financial services that transform lives and give back to the community. Alterna consists of Alterna Savings and Credit Union Limited and its subsidiary, Alterna Bank, serving over 210,000 members across Ontario. To learn more, visit alterna.ca and follow Alterna on social media. Working at Alterna We value Collaboration, Integrity, and Respect and strive to provide an accessible recruitment experience. If you require accommodations during the recruitment process, please contact our Recruitment Team. #J-18808-Ljbffr