Performance Specialist, Fixed Specialist

5 days ago

BC Canada LGM Financial Services Full time

Performance Specialist, Fixed Specialist Join the role at LGM Financial Services . Pay range: CA$85,000.00/yr - CA$95,000.00/yr. *Note: We have openings for this role in Vancouver, Saint Laurent and Oakville About You Are you someone who thrives in dealership environments, builds strong relationships, and takes pride in elevating operational performance? Do you enjoy solving problems, coaching others, and making a meaningful impact on the customer’s experience? If you are energized by partnership, performance and driving meaningful operational results, this role was built for you. About Us LGM Financial Services Inc. is Canada’s best automotive partner for Finance & Insurance. Established in 1998, LGM has cemented its position as a leader in Canada’s automotive industry, with double‑digit growth year over year. We build on trends through the lens of the consumer with technologies that break new ground. What You Will Do Serve as the primary escalation and conflict‑resolution contact for Fixed Operations teams. Collect and organize dealer feedback on systems, products, and processes to help drive improvements. Lead change‑management efforts related to tools, system enhancements, and operational updates. Lead national dealer engagement initiatives to support stronger Fixed Operations performance. Monitor, track, and report key Fixed Ops KPIs (Excess Warranty Expense, loss ratio, claim volumes, early‑life claims, self‑serve rates, and training or satisfaction metrics). Collaborate with internal teams to identify, prioritize, and execute opportunities for operational improvement. Support dealership onboarding and integration related to Direct‑to‑Consumer tools, processes, and operating models. Identify operational friction points and provide recommendations to improve alignment and customer experience. What We Are Looking For Solid background in warranty, claims, and auditing best practices. Strong understanding of dealership operations, service processes, and systems. Ability to build trusted, professional relationships with dealership Fixed Operations and Service Departments leaders & teams. Skilled at resolving escalations with fairness, diplomacy, and professionalism. Proven ability to identify operational gaps, friction points, and improvement opportunities. Highly organized with the ability to manage time, priorities, and travel demands. Customer‑centric thinking with a focus on enabling dealer success. Ethical, professional, and committed to delivering value in every interaction. Bilingual in French and English is an asset for national coverage. What We Offer The compensation range for this position is $85,000 - 95,000 . A competitive compensation package, including a comprehensive health benefits plan, Group RRSP, performance bonus, health and wellness benefits, and education sponsorship. Four paid days annually to "give back" to the community, along with your birthday off. A vehicle rebate program of up to $400 per month. Seniority Level Associate Employment Type Full‑time Job Function Customer Service Industries: Financial Services, Motor Vehicle Manufacturing, and Insurance #J-18808-Ljbffr

  • Dealership Performance Specialist – Fixed Ops

    5 days ago

    , BC, Canada LGM Financial Services Full time

    A leading automotive finance partner is seeking a Performance Specialist for its Canadian operations. This full-time position emphasizes enhancing dealership performance and operational efficiency. Responsibilities include conflict resolution, monitoring key performance indicators, and collaborating with dealership teams. We're looking for candidates with...

  • Senior Procurement Specialist

    10 hours ago

    Burlington, Ontario, LLW, Canada Fix Network Full time

    At Fix Network, we build highways of connectionsFasten your seatbelt Fix Network is looking for an Senior Procurement Specialist in our Burlington office who loves to put the foot to the floor The Senior Procurement Specialist is responsible for the tactical procurement of commodities, supplies, equipment, and services for the head office. The Senior...

  • Specialist Warehouse

    10 hours ago

    Canada BESTSELLER Full time

    Position: Specialist Warehouse - USA Reports to: Team LeaderSchedule: 7:00 am to 3:30 pmCompensation Offered: 20.00$ per hour Are you passionate about customer satisfaction and driving sales? We need you as a Specialist in our Distribution Center. Do you think you could be the perfect fit?We are a great team working in the distribution sector,...

  • Business Analyst Specialist

    10 hours ago

    (s): Canada : Ontario : Toronto Scotiabank Global Site Full time

    Requisition ID: 246136Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.The Team:Impact is a vendor (Broadridge) hosted, real-time North American fixed income securities processing, clearing, reconciliation, settlement and accounting platform. The Securities & Operations Technology Impact Support team...

  • Mortgage Specialist Associate

    2 weeks ago

    , BC, Canada Manulife Full time

    Employer Industry: Financial Services Why consider this job opportunity: Participate in incentive programs with compensation tied to business and individual performance Access to a wide array of customizable benefits, including health, dental, mental health, and wellness benefits Opportunity for career advancement and growth within a supportive and flexible...

  • CRM Specialist

    10 hours ago

    Remote - Canada MedSpa Partners Inc. Full time

    CRM SpecialistMedSpa Partners What we are about: MedSpa Partners (MSP) is North America's largest platform of top-tier medical aesthetics clinics (including plastic surgery, cosmetic dermatology, and med spas) and is one of Deloitte's Top 25 Best Managed Companies in Canada. Our goal is to allow our industry-leading teams to achieve their professional...

  • Senior Digital Performance

    10 hours ago

    Vancouver, BC VB A, Canada OMD Vancouver Full time

    The OpportunityWe are looking for a bright, talented, and very curious individual to join our growing digital performance team. You will be part digital activation specialist, part digital analyst, and part performance manager. The ideal candidate is analytical by nature, a nerd for tech, and gets a charge out of continually improving campaign performance to...

  • Climate Specialist

    4 weeks ago

    , BC, Canada Toronto Film School Full time

    We areseekinga highly skilled and experienced Climate Specialist to join our team at Rubicon Organics a leading organic cannabis cultivation facility in Delta. As a Climate Specialist, you will play a pivotal role in ensuringoptimalenvironmental conditions within our greenhouse facility to support the growth and cultivation of high-quality cannabis plants....

  • Behavioral Health and Resource Specialist

    2 weeks ago

    , BC, Canada Pillar Health Full time

    KCHC and Pillar Health are currently growing to meet the needs of our community and we are seeking new team members! If you are interested in a career at KCHC or Pillar Health, please feel free to check the available openings below. Position: Behavioral Health and Resource Specialist Location: th Ave Job Id: # of Openings: 1 Pillar Health, A Division of KCHC...

  • Technical Support Specialist

    10 hours ago

    Esquimalt, BC VA K, Canada Carmanah Technologies Corp Full time

    The Technical Support Specialist is to provide world class hardware technical support to customers of Synapse ITS products, by answering initial questions/requests and providing step-by-step guidance, utilizing ticketing software, CRM software, ERP software and other tools to successfully resolve issues and processing warranty RMA claims, ensuring customer...