Microsoft Dynamics Consultant

3 weeks ago

Montreal, Canada Soho Square Solutions Full time

We are seeking a highly skilled and experienced Microsoft Dynamics 365 Administrator / Power platform specialist with knowledge of Azure services to join our team. As a Support specialist, you will be responsible for the configuration, maintenance, and support of our Dynamics 365 environments. You will be in a user facing role and will be required to collaborate often with internal development teams & Microsoft support to ensure a smooth user experience on the Sales & Marketing D365 products.

Responsibilities :

Administer and maintain the Microsoft Dynamics 365 platform, including system configuration, customization, access, and security management.

Design, develop, implement, and maintain solutions using Microsoft Power Platform components, including Power Apps, Power Automate, and Power BI.

Administer & configure Sales & Marketing products of Dynamics 365

Proactively monitor our ServiceNow incident queue for Dynamics 365 specific tasks, take ownership and provide timely support to end users as per our defined SLAs.

Route enhancements & bugs to internal development team or Microsoft as per our standard processes

Engage Microsoft support on product specific issues, Expedite and ensure timely resolutions.

Collaborate with business stakeholders to understand user requests & issues in detail and work with internal development team as required.

Develop and maintain workflows, business rules, and customizations to enhance system functionality and automate business processes.

Monitor system health/performance, troubleshoot issues, and provide timely resolution to ensure system availability and reliability.

Conduct data audits and ensure data integrity within the Dynamics 365 environment.

Provide end-user training when required and create comprehensive documentation to promote effective utilization of Dynamics 365.

Stay up to date with the latest features and enhancements in Dynamics 365 and recommend best practices to optimize system performance and user experience.

Regularly monitor existing integrations between Dynamics 365 and other business systems / applications. Report on failures, troubleshoot and pinpoint the root cause.

Assist in the planning and execution of system upgrades, patches, and enhancements.

Maintain system documentation, including system configurations, customizations, and user guides.

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