Broadcast Operations Centre Supervisor

Join to apply for the Broadcast Operations Centre Supervisor role at Bell . At Bell, we advance how Canadians connect with each other and the world by providing consumers and businesses with the best network technologies and innovative digital solutions. We build a supportive and inclusive community where all team members can succeed, and we are committed to environmental, social, and governance initiatives that make a positive impact. Summary Dome Productions is looking for an individual with strong interpersonal skills, technical aptitude, and a solid knowledge of live sports production to serve as Supervisor in our broadcast operations centre. In this role you will support the operations and engineering team that delivers virtual ad replacement on live events. Key Responsibilities Responsible for compiling and distributing the DED Daily Event Sheet Reviews daily schedules, assigns Leads to daily games, and ensures proper operator allocation Monitors incoming feeds and handles all mobile inquiries Initial contact between venue technicians and production mobiles Answers the ROC Hotline Assists operators with technical issues that team leads cannot resolve Responds to venue techs’ unresolved issues and coordinates outbreak emails when problems occur Creates and updates schedules for Sr. Operators, DED Techs, and Supervisors Tracks Service Requests Ensures Team Leads and engineers follow existing protocols for operation, scheduling, training, and reporting Enforces conduct policies with freelance staff Evaluates operator performance, reporting negative and positive trends in skill and behavior Mentors and evaluates freelance operators daily Collates nightly reports, operator performance reports, blast alerts, and sign‑out sheets from Team Leads Operates and navigates client software at an elite level Reports any issues, findings, and recommendations to the Operations Manager Critical Qualifications Understanding of Supponor Software and Procedures (Calibration, net captures, director, playlists, uploads…) Knowledge of computer networking and operating systems Ability to troubleshoot hardware and software issues Ability to work to deadlines and perform under pressure Ability to monitor multiple video streams concurrently Experience in a supervisory role Understanding of sports and entertainment production Detail‑oriented, multitasking, self‑directed with strong prioritization and deadline management Excellent communication skills Required to work weekdays, evenings, and/or weekends as needed Experience with sports/entertainment mobile production Adequate knowledge of French is required for positions in Quebec. Additional Information Position Type: ManagementJob Status: Regular – Full TimeJob Location: Canada: Ontario: TorontoWork Arrangement: Full‑time in office (on‑site work required)Application Deadline: 12/23/2025 For work arrangements that are ‘Hybrid’ successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Please apply directly online to be considered for this role. Applications through email will not be accepted. We provide a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support your well‑being. As a Bell team member you’ll be eligible for medical, dental, vision, and mental health benefits and enjoy a 35% discount on our services along with exclusive partner offers. Bell is proud of fostering an inclusive and accessible workplace where all team members feel valued, respected, and supported. For accessibility inquiries, contact your recruiter or reach out to Artificial intelligence may be used to assess parts of your application. Please review our privacy policy for details on how we collect and use personal information. Created: Canada, ON, Toronto #J-18808-Ljbffr