General Manager, Hospitality

Overview Join to apply for the General Manager, Hospitality role at Frontiers North Adventures . Polar bears, beluga whales, and the Northern Lights, Churchill is truly one of a kind. We are seeking an experienced General Manager, Hospitality to lead and oversee hotel, restaurant, and food & beverage operations for a term until May 2027. If you’re ready to take on a unique leadership role in an unforgettable destination, we’d love to hear from you. The Tundra Inn is undergoing renovations and is set to reopen in Spring 2026. The General Manager, Hospitality provides leadership, oversight, and strategic coordination of all hospitality operations at Frontiers North Inc. (Frontiers North). In addition, this role serves as the operational lead for the launch of the newly renovated Tundra Inn, collaborating with the Internal Project Lead to ensure the owner's vision is translated into guest service standards. The position manages the critical path for the launch, ensures compliance with licensing and safety regulations, and leads change management initiatives to adapt team workflows to the renovated facility. They also oversee cross-functional teams, manage vendor relationships, and drive continuous improvement to support Frontiers North's mission, guest experience goals, and sustainability commitments. Responsibilities Operational Leadership: Oversee all hospitality operations, including guest services, accommodations, facilities care, food & beverage services, and catering and event functions. Lead and manage seasonal opening and closing procedures for all hospitality facilities. Ensure readiness for inspections and full compliance with applicable health, safety, sanitation, and hospitality regulations. Maintain consistent service delivery standards across all operational areas. Coordinate and support the operational execution of catering services and on-site events, ensuring alignment with service expectations. Manage the 24-hour Tundra Inn phone line, ensuring coverage, responsiveness, and clear communication with guests and staff. Oversee guest transportation logistics, including scheduling, coordination, and execution using company vehicles, ensuring safe, timely service. Tundra Inn Renovation Support and Operational Launch Collaborate with the Internal Project Lead to ensure the operational rollout aligns with the owner's vision for the renovated property. Lead the operational launch strategy by managing the critical path for staffing, regulatory compliance, and service readiness. Support the Internal Project Lead during the final construction phase by participating in deficiency walk-throughs and operational inspections. Drive change management by translating the renovation vision into updated policies, procedures, and service standards for the team. Licensing and Compliance Maintain responsibility for acquiring, renewing, and complying with all operational licenses and permits, including liquor licenses, occupancy permits, and food handling permits. Ensure all hospitality practices meet or exceed provincial and municipal regulatory requirements. Serve as the point of contact for inspections and licensing-related audits or communications. Implement procedures to safeguard the organization’s ability to legally operate all hospitality services, including staying informed about regulatory changes that affect operations. Cost Tracking and Vendor Oversight Lead procurement of hospitality-related goods and services using ethical and sustainable sourcing principles. Monitor and analyze operational expenditures to identify opportunities for improved cost efficiency. Evaluate vendor performance in terms of pricing, reliability, and service quality, and make recommendations accordingly. Oversee hospitality-related invoicing, reconciliation, and accounts payable/receivable in coordination with the finance team. Team Leadership and Development Oversee staff scheduling across all hospitality departments, ensuring adequate coverage, compliance with employment standards, and alignment with seasonal operational needs. Ensure the Assistant General Manager, Hospitality is equipped and supported to lead day-to-day hospitality operations, stepping in to provide strategic guidance, support, or backup as needed. Provide supervision and mentorship to direct reports, setting clear expectations and supporting their growth and performance. Partner with Human Resources to support recruitment, onboarding, training, and staff engagement for seasonal teams. Lead goal setting and alignment conversations with team members to ensure individual performance is connected to operational objectives and organizational values. Lead and implement cross-training initiatives to promote internal growth and support operational coverage. Address and resolve employee issues in a timely and consistent manner, ensuring proper documentation and adherence to company policies and employment standards to support a respectful, fair, and legally compliant workplace; collaborate with Human Resources when escalation or additional support is required. Staff Housing and Travel Oversight and Logistics Create and maintain seasonal staff housing allocation plans based on contracts, availability, and staffing needs. Oversee lease agreements, utility services, inventory levels, and general upkeep of staff accommodations. Coordinate with the Property Maintenance Manager to ensure housing units meet safety and quality standards. Delegate day-to-day housing coordination to the Assistant General Manager, Hospitality, who serves as the primary contact for staff move-ins/outs, concerns, and compliance with housing policies. Oversee the coordination of seasonal hospitality staff travel, ensuring that transportation details are confirmed, communicated, and aligned with arrival and departure schedules. Oversee transportation logistics for hospitality staff, including airport/train station pickups and drop-offs, as well as daily worksite transfers at shift start and end times. Marketing, Sales, and Guest Engagement Collaborate with the marketing team to enhance visibility of hospitality services through digital platforms and community engagement. Manage group meal logistics for Frontiers North Adventures tours including coordinating seating assignments, service timing, and communication with hospitality teams; oversee seating and invoicing for external tour operator group dining contracts based on operational scheduling. Respond promptly to guest inquiries via phone and email to support occupancy targets and guest satisfaction. Represent FNH during community events. Strategic Planning and Continuous Improvement Lead seasonal and long-term planning for staffing, capacity, and contingency readiness. Conduct post-season reviews to evaluate operational performance and identify improvements. Use financial and guest experience data to inform decisions related to process enhancements and service quality. Develop, document, and continuously improve workflow documentation and standard operating procedures (SOPs) to improve consistency and efficiency; ensure all SOPs and workflow documentation are accessible. Project Coordination Coordinate local execution of hospitality-related projects, including upgrades, service enhancements, or infrastructure improvements. Liaise with contractors and internal teams to support project timelines while minimizing operational disruptions. Communicate project updates to team members and ensure service standards are maintained during project execution. Teamwork and Organizational Culture Collaborate with and assist other members of the Frontiers North team to achieve organizational goals. Maintain open communication and collaborate actively with team members and other departments to ensure seamless delivery of guest services and staff support. Communicate with coworkers using approved messaging platforms, such as Slack and 7shifts, and established communication protocols. Lead departmental meetings to communicate updates, ensure alignment, and celebrate team successes. Actively participate in company-wide meetings to stay connected and informed. Uphold the behaviours of a safe, respectful, and inclusive workplace that recognizes and respects diversity and individual differences. Understand Frontiers North’s values, mission, and strategic plans to support the organization. Understand, respect, and support Frontiers North’s commitment to corporate social responsibility and operating sustainably. Workplace Safety and Health Ensure all hospitality operations and internal policies comply with the Workplace Safety and Health Act and Regulation and the Public Health Act, including proper use of personal protective equipment (PPE) when required. Coordinate and oversee emergency response protocols for hospitality teams and guests, ensuring readiness and clear procedures across all locations and teams. Actively participate in and lead safety meetings, training sessions, and safety-focused initiatives; contribute insights that strengthen the organization’s safety culture. Maintain and model a clean, hazard-free, and organized work environment; set and communicate clear safety expectations across all workspaces and team function. Required Education, Certifications, And Experience Post-secondary education from an accredited institution in hospitality management, business, and/or a related field, or an acceptable combination of education and experience. Valid Smart Choices for Responsible Service, Clean It Right, and Food Handlers certification, or equivalent. Valid First Aid and CPR certification. Valid Class 5 (standard) driver’s license is required. Valid Class 4 (passenger vehicle up to 24 passengers), or the ability to obtain one, is required. 5+ years of progressive experience in hospitality operations, with at least 3 years in a leadership role (e.g., hotel manager, operations manager, food and beverage manager). Experience managing lodging, dining, and staff accommodations in a remote, seasonal, or logistically complex environment (e.g., Churchill). Proven experience in supervising diverse teams, managing compliance (e.g., liquor licenses), and supporting staff performance and relations. Experience in multi-departmental oversight, vendor management, and tourism-aligned hospitality operations. Special Conditions This position is based in Churchill, Manitoba, a remote subarctic community only accessible by rail or plane. Occasional travel to Winnipeg, Manitoba by plane or train is required; travel to other locations may also be required. Working in a small subarctic community involves adapting to extreme weather conditions, including prolonged cold, snow, and wind. Access to goods and services may be limited compared to urban centres, and infrastructure can be affected by seasonal factors. Mix of office, hotel, and restaurant environments: Office environment may involve eye strain; Hotel environment includes standing and walking; Restaurant environment is fast-paced and physically demanding. Proper footwear, hydration, and PPE as needed are recommended. Must be able to perform physically demanding tasks, including safely lifting up to 50 pounds (22.68 kilograms), standing for extended periods, bending, crouching and kneeling, reaching overhead, and walking on uneven surfaces. Must remain free of impairment from drugs, alcohol, or other conditions while on duty and/or on call. Overtime will be required during evenings, weekends, and on holidays, especially during peak seasons. Must be legally entitled to work in Canada. Full Job Description Can Be Found Here. This description is not intended to be, nor should it be construed as, an all-inclusive list of responsibilities, skills, or working conditions associated with the position. It is intended to accurately reflect the activities and requirements of the position, but related duties may be added, deleted, or modified as necessary. Frontiers North is proud to be an equal opportunity workplace and is committed to creating an inclusive and respectful work environment for all our employees. Hiring and other employment decisions at Frontiers North are made based on merit and without regard to race, colour, ancestry, place of origin, ethnicity, citizenship, sex, gender identity, gender expression, pregnancy, sexual orientation, record of offences, age, marital status, family status, source of income, religion, political belief, or physical or mental disability. #J-18808-Ljbffr